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Robert Hohman
423 Évaluations
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« Work feels like HOME!! »
StarStarStarStarStar- Équilibre travail/vie privée
- Culture et valeurs
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- Dirigeants
RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
I wake up every morning pumped to walk into work... sounds cliché, but so true! The culture is unlike any company I've come to work for or interviewed for. Everyone in the Glassdoor community is truly genuine and extremely helpful in all aspects. Upper management will help you focus on your next career steps, in setting up mentorships and having one-on-ones to meet your goals. Since I've started as an OSR (only about 3 months ago) 3 of my teammates have been promoted so growth in the company can be fast and is expected.
We moved into a new office on Fulton Market, which is completely beautiful with a great view of the city.
Your coworkers will become family!Inconvénients
As a new team, the role is continuously changing, but management's positive energy and great communication helps for an easy transition.
Conseils à la direction
Every day you have a smile on your face and bring great energy to the entire office. The team appreciates everything you do for us and the company!
Glassdoor 2018-04-19 09:47 PDTUtile (28)
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« Glassdoor changed my life »
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- Culture et valeurs
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus de 3 ans)
Avantages
Glassdoor was my first job right out of college. I moved to a new city where I didn't know many people. The reason why I wanted to work at Glassdoor was that I believed in the product and it was something that was useful to me in my job search. Little did I know that a short three years later I would be looking back at my decision to accept my first job at Glassdoor as one of the best decisions of my life. Many of my closest friends were made through my time on various teams throughout the Glassdoor organization. I know every review says it...but the best part of Glassdoor is truly the people.
- Career Progression -
There are plenty of opportunities for promotions for top performers. If you work hard and stand out, you absolutely will be moved from role to role quickly.
-Strong Managers-
I've had four managers at Glassdoor and every single one of them has been wonderful.
-Compensation-
Top performers are compensated like top performers. The ability to both hit and exceed quota is very real and can be accomplished by anyone who is willing to put in the work.
-Benefits-
Top of the line (and free) health/dental benefits with a ton of fun stuff around the office. Snacks, beer, ping pong, and darts.
-Work/Life Balance-
Amazing flexibility based on manager and position. Employees are treated like adults and allowed to WFH or take PTO when needed.Inconvénients
Any company has cons no matter how great it is. Glassdoor has always done a good job taking feedback both from public reviews and internal feedback and laying out a plan to make changes. However, it sometimes takes longer to accept/see the issues and put into place fixes since we've grown so quickly.
-Sales Operations-
Many of our systems are very, very, very broken. This can occasionally lead to over or underpayments that you as an employee you have to watch out for. This SEEMS to be getting better lately and I know is top priority to be fixed this fiscal year.
-Billing Department-
As a sales rep, your compensation is tied to your clients paying (or not paying) your bills. This means that you are often times working with the Billing Department to resolve payment issues for clients. Our Billing Department is painfully understaffed and emails/Slack messages go unanswered for weeks creating tough situations with clients who expect resolutions quickly.Conseils à la direction
Keep putting your people first, we all love you for it.
Focus on the Billing Department, we're losing revenue due to a lack of accountability and responsiveness.
Put people into Sales Operations leadership positions who have experience setting up and managing our systems. You've clearly noticed the issues and seem to be on the right track.Glassdoor 2019-02-16 15:10 PSTUtile (8)
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« Great company that needs to shift internal priorities »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus d'un an)
Avantages
- Glassdoor has a great culture and definitely hires the right people.
- Collaborative team efforts and great interaction with Directors on a daily basis
- Growth Opportunities: As Glassdoor is constantly growing, there has also been opportunities to try new things and be promoted quickly
- Great snacks and games to play while youre taking a break from the grindInconvénients
- No priority to hire Billing and Sales ops personnel. Glassdoor is so focused on selling our product and proving the value of our product, that they forgot to support the key functions of our business. What is it going to take for us to make this a priority??
Conseils à la direction
YOU NEED TO hire more personnel in our billing and Sales ops departments. It is NOT sustainable to continue to hire sales reps without hiring individuals that support our business. It is starting to cripple other parts of the organization and we are losing clients because of this. There needs to be more rules in place to prioritize these departments, as they are currently ran EXTREMELY thin and if we were to lose one person in either department, it would cause hell for the rest of the organization
Glassdoor 2019-03-06 07:23 PSTUtile (66)
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« Dr. StrangeOps or: How I Learned to Stop Worrying and Love the Abuse »
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Ne recommande pasPoint de vue neutreDésapprouve le PDGJ'ai travaillé chez Glassdoor à temps plein
Avantages
Dog friendly office. Free lunch and snacks. The pay is finally starting to get competitive. Most people there are very nice. Most managers have flexible policies around work hours and working from home.
Inconvénients
Something dark lurks within the waters of Glassdoor's Sales Ops team, and it has the team's members fleeing for their careers.
1) The Only Live Culture on the Team is in our Yogurt
In the most recent employee satisfaction survey, the largest word in the word cloud was "toxic". Pressure to perform is sky-high, which is part and parcel of any Sales Operations gig. However, the team's culture has shifted dramatically to reward people who manage up well while undercutting the work and reputation of their peers. People are now hired and valued based their pedigree; Ivy League MBA with Management Consulting is the profile du jour and the only voices truly valued on the team (note: this is not unique to Sales Ops, but proliferates throughout the Operations organization).
Most teams within Sales Ops work in silos and show little interest in understanding work outside of their purview. When collaboration is necessary, tensions inevitably flare. Even team outings are usually segregated by team lines, with the exception of a few open-minded individuals. Rather than encourage cross-pollination, leaders often simply skip the events altogether. We tried a big team-building offsite a couple of months ago. It did not help.
2) I Find Your Lack of Vision Disturbing
Like sand in the desert, our org chart shifts with the winds. By my last count and without exaggeration, we restructured the Sales Ops team no less than 5 times in 2018. Many of those restructures were due to key staff leaving the company (which speaks for itself), but it embodies the lack of a cohesive vision for the team. We almost never talk about team vision, and when we do, there is no follow-through.
Our processes are a mess and everything is manual. There is no documentation because no one has time to document them. We’re told to automate everything, but efforts are poorly scoped by our Sales Tech team and always fall short. Efforts to implement scalable policy are met with extreme resistance from sales leadership. More on that later.
Our Sales Tech Stack is a mess. Salesforce is a disaster, and there are no plans to shore up the foundations there. We are something of an urban legend amongst the CS team at Salesforce, as our implementation is the most cluttered and least efficient that many of them have seen. The result is inefficient process for our sales team and an inability to effect productive change within the environment.
We've recently taken to cycling in old tools that we've already tried and didn't work. We'll see how that goes.
Our priorities shift more often than our org chart. We frequently enter the week with a frantic email telling us what "the only thing we need to focus on this week" is. OKRs have been out the window for most Sales Ops teams for the last 2 quarters, and when I shake my Magic 8-ball and ask if that will improve, it always says "Reply hazy, try again." Every time.
I have a ticket in with Mattel to troubleshoot.
3) "And then! Oh, the noise! Oh, the Noise! Noise! Noise! Noise!" - The Grinch
A key part of Sales Operations success lies in its relationship with Sales. Somewhere between trust and shared vision lies a nirvana of effectiveness and efficiency.
Unfortunately, none of that exists at Glassdoor. Our relationship with Sales is incredibly dysfunctional. And, in spite of my criticisms above, the lion’s share of the problem lies with the inexperience of sales leadership.
Glassdoor is a strong believer of promoting leaders from within. However, when that is your only method of hiring leaders, you get the Peter Principle run amok. Simply put, there is not a sales executive at Glassdoor that has been anything other than a frontline manager prior to joining the company. And it shows. The decisions made at that level are short-sighted; primarily for the benefit of individual sales reps and to the detriment of our ability to scale. There is little accountability holding leaders to the commitments and decisions they make. Perfect is the archenemy of good. And we learn everything the hard way.
I have seen instances where our lack of experience on the executive team has left us incapacitated when facing the kind of difficult challenges every company encounters during hyper-growth. Every trial our company faces becomes a crisis where the leaders charged with resolution are only equipped to make very educated guesses on the path forward. Again, this is not limited to sales, but it's especially prevalent there.Conseils à la direction
We keep putting people in executive leadership positions who have never owned that function before. That's a key part of developing leaders, but when massive sectors of your company are being run by individuals who have only experienced their current function through case studies, it becomes incredibly self-limiting. Ironically, there are plenty of case studies demonstrating this.
You are hemorrhaging Sales Operations people. There is a root cause. Read the notes from the exit interviews and take them seriously, or you're going to end up with Sales Reps booking their own deals.Glassdoor 2018-12-14 12:45 PST![Glassdoor Logo]()
« A great place to work »
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RecommandePoint de vue neutreApprouve le PDGJ'ai travaillé chez Glassdoor à temps plein (Plus d'un an)
Avantages
I am very thankful for the past 2 years that I have had at Glassdoor. It truly is an amazing place to work. I was brought on to the team to help start to Solutions Consulting program. My direct team immediately felt like family. Everyone has each others back, and truly cares about their teammates success. I was trusted with my work and learned a lot on the fly, which I loved. The Solutions Consultant team is growing and they are doing great things.
Other pros:
1. Great manager and direct team
2. Flexible WFH policies (which is necessary due to travel schedule)
3. Dog friendly office for Mill Valley employeesInconvénients
1. The travel can be intense at times, especially in the busier months
2. Career path isn’t 100% clear, but the team is growing which is positive
3. Data can take a long time to load and can be complex to pull, which caused some late nights working on presentations
4. Lack of new products is causing employee churn across the whole organizationConseils à la direction
The sales team (Enterprise specifically) is itching for a new product. Over communicate and really listen to the Enterprise side of the business, otherwise you’ll continue to lose good people.
Glassdoor 2019-03-10 14:16 PDTUtile (10)
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« Not a great company for growth »
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Ne recommande pasAucune opinion sur PDGJ'ai travaillé chez Glassdoor à temps plein (Plus d'un an)
Avantages
Good Benefits
Catered Lunches
Free Gym and Gym classesInconvénients
Very little room to grow, often those who get ahead do so through nepotism. Glassdoor does not pay at a competitive market rate which is ironic in itself. The company hires the same cookie cutter people from Marin and there is a serious lack of diversity within the company. There is zero culture the only decent events are Halloween but even then people hang out downstairs for about 20 mins and then go back to work.
Conseils à la direction
Work on creating diversity and learning how to keep talent. Its not a secret that the company has such a low retention rate.
Glassdoor 2019-02-06 14:35 PSTUtile (1)
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« Sales Development Representative »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
Work with a really great and collaborative team. We all want eachother to do well and will help out where we can. My favourite thing is a the culture at Glassdoor. Everyone works hard but we can all have a bit of fun while we are at it. Plently of nights out and reconigition for overachievement. You have to be pretty resilient in this role but the rewards are worth it. There are loads of progression opportunities in every department which is great. Plenty of snacks in the office and drink (the good kind), playstation and sometimes you might see a dog running round! Overall, happy working here and looking forward to the future of GD.
Inconvénients
Seem to be a lot of sales ops issues that take ages to get resolved. Sometimes extra hours are needed to hit target.
Glassdoor 2019-01-23 10:03 PSTUtile (3)
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« Glassdoor takes cares of its employees and their families! »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus d'un an)
Avantages
This review is long overdue. Since I started with the company, I have felt a strong connection to our values and a deep desire to grow with Glassdoor. Local leadership is approachable and always willing to hear our ideas (and float them upwards when they are good ones!) Growth is possible as long as you continue to put in hard work month after month. Quota is challenging, but achievable, which is the whole point of having a sales quota.
The benefits for working parents are abundant: GREAT maternity leave, with 100% coverage AND commission compensation (this is unheard of!); flexibility with working from home when needed, and a culture of great people who love your children and embrace them as part of the Glassdoor family. The people who work at Glassdoor truly make our company as wonderful as it is. I am excited to come to work and see friends everyday. Glassdoor has some of the best talent in the workforce and it shows. There are TOO many people here to learn from!
I haven't even considered any outside opportunities since I have been here because Glassdoor is a company that truly cares about you and your family. THAT, for me, is why I remain loyal to this company and I am looking forward to growing my career here.Inconvénients
At times, it can feel like SDRs are not as important or valuable to the company. Recently, however, leadership has been giving our SDR team shoutouts and if we continue to do that, it will add to the value we bring to the company. SDRs are usually the first voice or outreach to many companies, so investing in more training can improve sales and ROI over time. Sometimes it can be challenging working directly with teams in Mill Valley as a lot of communication is improved via proximity. We are, however, given plenty of tools to help improve this challenge.
Conseils à la direction
I think the change in the SDR leadership will be refreshing and an outside voice could be the catalyst into an even more powerful team. I think all teams would benefit from outside professional sales trainings, whether it is a training focused on cold calling, best email practices, or others of that nature. It would be great to see the Mill Valley executive team in the Chicago office more, although I know this is tough with busy schedules!
Glassdoor 2019-01-15 04:31 PSTUtile (1)
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« Account Executive »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
Great Culture and team moral, everyone is so friendly and helpful i found.
Close family feel as if your part of a family.
Training and on boarding is excellent.
Offices are in a great location with all the bells and whistles.
Oppurtunity to grow in the role.Inconvénients
The lunch bar and snacks could be improved
Conseils à la direction
Nothing to report - its been excellent.
Glassdoor 2019-01-08 02:58 PSTUtile (1)
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« One of the best companies I've worked for »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus de 3 ans)
Avantages
One of the best thing about Glassdoor is the freedom to do your job without constant micromanaging. There is so much flexibility with work/life balance that it makes it easy to come into work in the morning.
The greatest asset that this company has is the culture and people. I have made so many close friends since starting at Glassdoor and the culture makes it easy to continue to meet new people and bond with your coworkersInconvénients
With any growing company there is going to be change. Some good some bad
At times it feels like Leadership either doesn't care about the opinions of lower level employees or make decisions without the proper guidance from the teams that will actually have to deal with the changes made. Leadership has made consistent mistakes hiring externally at the management level and it can create problems for your employees.Conseils à la direction
Listen to your employees and give the young talent in the company the opportunity to grow. I can think of countless situations where extremely talented employees have been stuck in their current role or passed over because of office politics. If this trend continue we will lose great people
The future is bright and I have faith in our leadership to continue to guide us in the right directionGlassdoor 2019-01-08 12:14 PST
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Réponse de Glassdoor
29 mai 2018 – HR Team
Thank you so much for sharing how much you enjoy working at Glassdoor. Creating a work environment and culture where people feel welcomed and they can be themselves is something we strive for and hearing your motivating comments makes us feel like we are succeeding. We have noted your feedback about change and please also communicate this to your manager so they can take action to provide solutions. Keep up the good work and we are so happy you are a part of the Glassdoor family!... Voir plusMoins