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Robert Hohman
420 Évaluations
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« Work feels like HOME!! »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
I wake up every morning pumped to walk into work... sounds cliché, but so true! The culture is unlike any company I've come to work for or interviewed for. Everyone in the Glassdoor community is truly genuine and extremely helpful in all aspects. Upper management will help you focus on your next career steps, in setting up mentorships and having one-on-ones to meet your goals. Since I've started as an OSR (only about 3 months ago) 3 of my teammates have been promoted so growth in the company can be fast and is expected.
We moved into a new office on Fulton Market, which is completely beautiful with a great view of the city.
Your coworkers will become family!Inconvénients
As a new team, the role is continuously changing, but management's positive energy and great communication helps for an easy transition.
Conseils à la direction
Every day you have a smile on your face and bring great energy to the entire office. The team appreciates everything you do for us and the company!
Glassdoor 2018-04-19 09:47 PDTUtile (42)
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« Dr. StrangeOps or: How I Learned to Stop Worrying and Love the Abuse »
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Ne recommande pasPoint de vue neutreDésapprouve le PDGJ'ai travaillé chez Glassdoor en contrat permanent
Avantages
Dog friendly office. Free lunch and snacks. The pay is finally starting to get competitive. Most people there are very nice. Most managers have flexible policies around work hours and working from home.
Inconvénients
Something dark lurks within the waters of Glassdoor's Sales Ops team, and it has the team's members fleeing for their careers.
1) The Only Live Culture on the Team is in our Yogurt
In the most recent employee satisfaction survey, the largest word in the word cloud was "toxic". Pressure to perform is sky-high, which is part and parcel of any Sales Operations gig. However, the team's culture has shifted dramatically to reward people who manage up well while undercutting the work and reputation of their peers. People are now hired and valued based their pedigree; Ivy League MBA with Management Consulting is the profile du jour and the only voices truly valued on the team (note: this is not unique to Sales Ops, but proliferates throughout the Operations organization).
Most teams within Sales Ops work in silos and show little interest in understanding work outside of their purview. When collaboration is necessary, tensions inevitably flare. Even team outings are usually segregated by team lines, with the exception of a few open-minded individuals. Rather than encourage cross-pollination, leaders often simply skip the events altogether. We tried a big team-building offsite a couple of months ago. It did not help.
2) I Find Your Lack of Vision Disturbing
Like sand in the desert, our org chart shifts with the winds. By my last count and without exaggeration, we restructured the Sales Ops team no less than 5 times in 2018. Many of those restructures were due to key staff leaving the company (which speaks for itself), but it embodies the lack of a cohesive vision for the team. We almost never talk about team vision, and when we do, there is no follow-through.
Our processes are a mess and everything is manual. There is no documentation because no one has time to document them. We’re told to automate everything, but efforts are poorly scoped by our Sales Tech team and always fall short. Efforts to implement scalable policy are met with extreme resistance from sales leadership. More on that later.
Our Sales Tech Stack is a mess. Salesforce is a disaster, and there are no plans to shore up the foundations there. We are something of an urban legend amongst the CS team at Salesforce, as our implementation is the most cluttered and least efficient that many of them have seen. The result is inefficient process for our sales team and an inability to effect productive change within the environment.
We've recently taken to cycling in old tools that we've already tried and didn't work. We'll see how that goes.
Our priorities shift more often than our org chart. We frequently enter the week with a frantic email telling us what "the only thing we need to focus on this week" is. OKRs have been out the window for most Sales Ops teams for the last 2 quarters, and when I shake my Magic 8-ball and ask if that will improve, it always says "Reply hazy, try again." Every time.
I have a ticket in with Mattel to troubleshoot.
3) "And then! Oh, the noise! Oh, the Noise! Noise! Noise! Noise!" - The Grinch
A key part of Sales Operations success lies in its relationship with Sales. Somewhere between trust and shared vision lies a nirvana of effectiveness and efficiency.
Unfortunately, none of that exists at Glassdoor. Our relationship with Sales is incredibly dysfunctional. And, in spite of my criticisms above, the lion’s share of the problem lies with the inexperience of sales leadership.
Glassdoor is a strong believer of promoting leaders from within. However, when that is your only method of hiring leaders, you get the Peter Principle run amok. Simply put, there is not a sales executive at Glassdoor that has been anything other than a frontline manager prior to joining the company. And it shows. The decisions made at that level are short-sighted; primarily for the benefit of individual sales reps and to the detriment of our ability to scale. There is little accountability holding leaders to the commitments and decisions they make. Perfect is the archenemy of good. And we learn everything the hard way.
I have seen instances where our lack of experience on the executive team has left us incapacitated when facing the kind of difficult challenges every company encounters during hyper-growth. Every trial our company faces becomes a crisis where the leaders charged with resolution are only equipped to make very educated guesses on the path forward. Again, this is not limited to sales, but it's especially prevalent there.Conseils à la direction
We keep putting people in executive leadership positions who have never owned that function before. That's a key part of developing leaders, but when massive sectors of your company are being run by individuals who have only experienced their current function through case studies, it becomes incredibly self-limiting. Ironically, there are plenty of case studies demonstrating this.
You are hemorrhaging Sales Operations people. There is a root cause. Read the notes from the exit interviews and take them seriously, or you're going to end up with Sales Reps booking their own deals.Glassdoor 2018-12-14 12:45 PSTUtile (1)
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« Glassdoor takes cares of its employees and their families! »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus d'un an)
Avantages
This review is long overdue. Since I started with the company, I have felt a strong connection to our values and a deep desire to grow with Glassdoor. Local leadership is approachable and always willing to hear our ideas (and float them upwards when they are good ones!) Growth is possible as long as you continue to put in hard work month after month. Quota is challenging, but achievable, which is the whole point of having a sales quota.
The benefits for working parents are abundant: GREAT maternity leave, with 100% coverage AND commission compensation (this is unheard of!); flexibility with working from home when needed, and a culture of great people who love your children and embrace them as part of the Glassdoor family. The people who work at Glassdoor truly make our company as wonderful as it is. I am excited to come to work and see friends everyday. Glassdoor has some of the best talent in the workforce and it shows. There are TOO many people here to learn from!
I haven't even considered any outside opportunities since I have been here because Glassdoor is a company that truly cares about you and your family. THAT, for me, is why I remain loyal to this company and I am looking forward to growing my career here.Inconvénients
At times, it can feel like SDRs are not as important or valuable to the company. Recently, however, leadership has been giving our SDR team shoutouts and if we continue to do that, it will add to the value we bring to the company. SDRs are usually the first voice or outreach to many companies, so investing in more training can improve sales and ROI over time. Sometimes it can be challenging working directly with teams in Mill Valley as a lot of communication is improved via proximity. We are, however, given plenty of tools to help improve this challenge.
Conseils à la direction
I think the change in the SDR leadership will be refreshing and an outside voice could be the catalyst into an even more powerful team. I think all teams would benefit from outside professional sales trainings, whether it is a training focused on cold calling, best email practices, or others of that nature. It would be great to see the Mill Valley executive team in the Chicago office more, although I know this is tough with busy schedules!
Glassdoor 2019-01-15 04:31 PST![Glassdoor Logo]()
« Account Executive »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
Great Culture and team moral, everyone is so friendly and helpful i found.
Close family feel as if your part of a family.
Training and on boarding is excellent.
Offices are in a great location with all the bells and whistles.
Oppurtunity to grow in the role.Inconvénients
The lunch bar and snacks could be improved
Conseils à la direction
Nothing to report - its been excellent.
Glassdoor 2019-01-08 02:58 PST![Glassdoor Logo]()
« One of the best companies I've worked for »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus de 3 ans)
Avantages
One of the best thing about Glassdoor is the freedom to do your job without constant micromanaging. There is so much flexibility with work/life balance that it makes it easy to come into work in the morning.
The greatest asset that this company has is the culture and people. I have made so many close friends since starting at Glassdoor and the culture makes it easy to continue to meet new people and bond with your coworkersInconvénients
With any growing company there is going to be change. Some good some bad
At times it feels like Leadership either doesn't care about the opinions of lower level employees or make decisions without the proper guidance from the teams that will actually have to deal with the changes made. Leadership has made consistent mistakes hiring externally at the management level and it can create problems for your employees.Conseils à la direction
Listen to your employees and give the young talent in the company the opportunity to grow. I can think of countless situations where extremely talented employees have been stuck in their current role or passed over because of office politics. If this trend continue we will lose great people
The future is bright and I have faith in our leadership to continue to guide us in the right directionGlassdoor 2019-01-08 12:14 PSTUtile (3)
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« Sales Development Representative (SDR) »
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Ne recommande pasPoint de vue négatifApprouve le PDGJ'ai travaillé chez Glassdoor en contrat permanent (Plus d'un an)
Avantages
Could be advantageous to have Tech multinational experience on your CV, as it is a well known brand.
Start up environment, in a great location.
Earning potential is generous.Inconvénients
Probation period of 6 months is actually make or break after 3 months. If you are not hitting & exceeding targets from month 1 your life quickly becomes extremely stressful and management become pessimistic & micro-managers watching, listening and monitoring your calls & calendar.
Overall Glassdoor is a very difficult product to sell given a lot of prospective clients you a cold approaching dislike Glassdoor, have had negative experience using Glassdoor or received poor reviews that as an SDR you can not remove.
Work life balance, holidays and weekends are sacrificed to hit targets that can feel achievable.Conseils à la direction
Care about more then targets and treat your staff as people first, fee earners second.
Glassdoor 2019-01-10 07:23 PST![Glassdoor Logo]()
« Solid company to work for »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Plus d'un an)
Avantages
I thoroughly enjoy my position at Glassdoor. The company is constantly making a deliberate effort to improve their processes and value proposition for their employees. For example, last year's pay increases across the board to right-size salaries after the company's purchase was an example of the company's heart being in the right direction.
Inconvénients
There are growing pains as the company continues to evolve. These involve things like processes and comp plans (specific to sales). Also there is a thirst for new product development that is being addressed, albeit slower than the long-time employees (and customers?) would like to see.
Conseils à la direction
Focus on innovating the product and innovating the space. Seek to understand the areas of the business that may have higher turnover and why those areas may be losing top talent.
Glassdoor 2019-01-10 08:42 PST![Glassdoor Logo]()
« Great company, great job, sometimes frustrating website »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
There are so many to list that I know that I am going to forget some things, but the first thing is the people. Most everyone is easy to get along with and it is obvious that they share a common goal as well as believe in the mission statement. The teamwork is awesome across all teams. It is awesome to have the free food provided as well as catered lunches from time to time. Having workout classes we can attend and still get paid is pretty awesome. It is also nice to have the ability to work from home if something comes up rather than have to take PTO. The holidays are fun around here as they are kind of a big deal. It is fun to dress up at Halloween and do some other fun things around Christmas. It really breaks up the days when we do things like this. Having dogs come into the office has been fun. Again, it is nice to be able to break up a day by going and playing with whatever dog(s) might be in the office that day. I don't know Robert personally, but he really seems like a down to earth CEO who cares about his employees.
Inconvénients
The functionality of the website is the biggest con. There are times where you have to continue to refresh to try to get into a queue you are trying to work in. This does happen on a daily basis. You will frequently receive an error message and you just have to keep refreshing until the site decides it wants to allow you access what you are trying to access. It wastes a lot of valuable time. It is still hard for me to believe that even after 10 years, there are still these types of issues with the website for a tech company. Rather than finding a fix for certain types of things, we have become too accepting of finding a way to work around the problem rather than try to get someone to fix it. It is great that we have smart people who can find ways to work around the problems that we have, but we really need to stop being so accepting of finding these and push for more permanent, functional fixes.
Conseils à la direction
Have more dedicated time from the engineers to fix the bugs in the website. I am not 100% sure what the engineers are dedicated to, but more time to help with website is definitely needed. Keep putting employees first. This is the first place that I have worked that I have really felt appreciated for the hard work that I put in. Thank you for letting us (the employees) be us. It is nice to be able to be myself without fear of judgement!
Glassdoor 2019-01-02 06:59 PSTUtile (2)
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« Marketing »
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Je travaille chez Glassdoor à plein temps (Moins d'un an)
Avantages
Great teammates, feel truly able to be myself and "at home" at work. It feels inspiring to know our work makes an impact.
Inconvénients
Changes and rapid growth may lead to some uncertainty, but we have strong leaders at the helm
Conseils à la direction
Keep it up. Appreciate the transparency and "walking the walk".
Glassdoor 2018-12-11 17:21 PSTUtile (7)
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« Glassdoor is a wonderful place! »
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RecommandePoint de vue positifApprouve le PDGJe travaille chez Glassdoor (Plus d'un an)
Avantages
There are a lot of great things about Glassdoor! Starting with the mission we truly are helping candidates everywhere find jobs the love and giving them the tools they need to make the next step in their career. The people at Glassdoor are wonderful as well, the Chicago office continues to grow it starts to get tough to know everyone by name but we still have monthly new hire breakfasts, bamf and happy hours to help! Everyone is really friendly so if you need help there is always someone willing to take a few minutes out of their day to answer questions. Robert is an amazing CEO and embraces transparency with monthly all-hands answering questions and giving the whole company updates. He is super authentic and down to earth. The managers at Glassdoor are great too and are always pushing for you to succeed and offer feedback and a plan to help get you to where you want to be. At Glassdoor, you feel like you are more than just a number and your opinion is valued. It really is a great place to work!!
Inconvénients
We are always changing the way thing are done and Glassdoor likes to shake things up a lot - not a bad thing you just have to be able to roll with the punches and be adaptable.
Glassdoor 2018-11-15 14:27 PST
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Réponse de Glassdoor
29 mai 2018 – HR Team
Thank you so much for sharing how much you enjoy working at Glassdoor. Creating a work environment and culture where people feel welcomed and they can be themselves is something we strive for and hearing your motivating comments makes us feel like we are succeeding. We have noted your feedback about change and please also communicate this to your manager so they can take action to provide solutions. Keep up the good work and we are so happy you are a part of the Glassdoor family!... Voir plusMoins