Over the past two days, our Leadership and Sales teams have been 𝐒𝐎𝐀𝐑𝐢𝐧𝐠 together at the 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐦𝐦𝐢𝐭 in Orlando, in Florida, USA. From ensuring a highly networked organization, strengthening partnerships, to sharpening strategies, they’ve been setting the stage for an exceptional and disruptive FY26! Through deep dives with our senior leaders and thought-provoking discussions with industry experts, and partners, the focus was clear - 𝐮𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐠𝐫𝐨𝐰𝐭𝐡, 𝐚𝐝𝐯𝐚𝐧𝐜𝐢𝐧𝐠 𝐀𝐈, 𝐚𝐧𝐝 𝐨𝐫𝐜𝐡𝐞𝐬𝐭𝐫𝐚𝐭𝐢𝐧𝐠 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩𝐬 𝐭𝐨 𝐜𝐫𝐞𝐚𝐭𝐞 𝐥𝐚𝐬𝐭𝐢𝐧𝐠 𝐢𝐦𝐩𝐚𝐜𝐭 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬. A massive shoutout to our incredible speakers, partners, and every #Firstsourcer who brought their passion, insights, and energy to make this summit a game-changer!
𝑾𝒆 𝒔𝒆𝒆 𝒐𝒖𝒓 𝒑𝒂𝒓𝒕𝒏𝒆𝒓𝒔 𝒏𝒐𝒕 𝒂𝒔 𝒂 𝒘𝒂𝒚 𝒕𝒐 𝒇𝒊𝒍𝒍 𝒄𝒂𝒑𝒂𝒃𝒊𝒍𝒊𝒕𝒚 𝒈𝒂𝒑𝒔, 𝒃𝒖𝒕 𝒂𝒔 𝒂 𝒑𝒐𝒘𝒆𝒓𝒇𝒖𝒍 𝒄𝒐𝒎𝒑𝒆𝒕𝒊𝒕𝒊𝒗𝒆 𝒂𝒅𝒗𝒂𝒏𝒕𝒂𝒈𝒆. At our 𝐆𝐥𝐨𝐛𝐚𝐥 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐦𝐦𝐢𝐭 #𝐅𝐢𝐫𝐬𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐒𝐨𝐚𝐫2025, we engaged deeply with our partner network, showcasing how 𝐭𝐫𝐮𝐞 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐜𝐚𝐧 𝐜𝐫𝐞𝐚𝐭𝐞 𝐥𝐚𝐬𝐭𝐢𝐧𝐠 𝐢𝐦𝐩𝐚𝐜𝐭 𝐟𝐨𝐫 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 - 𝐥𝐢𝐤𝐞 𝐨𝐫𝐜𝐡𝐞𝐬𝐭𝐫𝐚𝐭𝐢𝐧𝐠 𝐚 𝐬𝐲𝐦𝐩𝐡𝐨𝐧𝐲 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲 𝐧𝐨𝐭𝐞 𝐦𝐚𝐭𝐭𝐞𝐫𝐬. From thought-provoking panel discussions with Shantanu Gangal from Prodigal, Deepak Kinger from EvoluteIQ, Amar Vaidya from Celonis, and Raghu Ravinutala from Yellow.ai – expertly moderated by Sreejit Ankarath, Head of Partnerships at Firstsource – to meaningful dialogues with our leadership team, every conversation was designed 𝒕𝒐 𝒆𝒎𝒑𝒐𝒘𝒆𝒓 𝒐𝒖𝒓 𝒄𝒍𝒊𝒆𝒏𝒕𝒔, 𝒄𝒐𝒍𝒍𝒆𝒂𝒈𝒖𝒆𝒔, 𝒂𝒏𝒅 𝒑𝒂𝒓𝒕𝒏𝒆𝒓𝒔 𝒕𝒐 𝑺𝑶𝑨𝑹.
In an uncertain world shaped by #AI and disruptive technologies, 𝗶𝘁’𝘀 𝘁𝗶𝗺𝗲 𝘁𝗼 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗲 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗼𝘂𝘁𝗰𝗼𝗺𝗲-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀. 𝗜𝘁'𝘀 𝘁𝗶𝗺𝗲 𝘁𝗼 𝗿𝗲𝗶𝗻𝘃𝗲𝗻𝘁 𝗼𝘂𝗿 𝘄𝗮𝘆𝘀 𝗼𝗳 𝘄𝗼𝗿𝗸𝗶𝗻𝗴. 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗶𝗻𝗴 𝗨𝗻𝗕𝗣𝗢ᵀᴹ - Firstsource's 𝗯𝗼𝗹𝗱 𝗻𝗲𝘄 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗼 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻. With UnBPOᵀᴹ, we’re not just redefining the industry—we’re shaping the future, building a next-generation, AI-driven organization ready to lead in an era of rapid change. It’s more than an evolution; it’s a fundamental shift in how we empower businesses to thrive in a dynamic, AI-first world.
In an insightful interview with Electronic Health Reporter, Venkatgiri Vandali, President of Healthcare and Lifesciences at Firstsource, explores how AI copilots and autonomous agents are eliminating complexity and delivering real impact. ✅ Streamlining administrative workflows ✅ Reducing costs ✅ Improving both provider efficiency and patient outcomes
What’s driving the next wave of transformation in Banking & Financial Services (BFS) Business Process Services (BPS)? Recently, our MD & CEO, Ritesh Idnani and our President - BFS, CMT, and Emerging Geos, Vivek Sharma, had the opportunity to discuss this over an insightful conversation with senior leaders from Everest Group, Ronak Doshi, Partner, and Sahil Chaudhary, Practice Director. Key takeaways from the session: *Growth hotspots – The market is set to grow at 7-9% in 2025, led by Financial Crime Compliance (FCC), Cards & Payments, Wealth & Asset Management, and Lending. *Mid-market momentum – With $3.5B+ in BFS BPS deals up for renewal, mid-tier players need strategic guidance on automation, efficiency, and cost optimization. *The new must-haves – Advanced data analytics, AI-driven automation, and hyper-personalization are redefining how providers create value beyond cost savings. As enterprises transition to a more resilient, integrated state of operations, providers must go beyond traditional models and offer consultative, transformation-driven solutions. A big thank you to Ronak and Sahil for the thought-provoking discussion! Exciting times ahead for BFS BPS.
We are thrilled to share that Everest Group has recognized Firstsource as a ‘Front-Runner’ in Generative AI for Healthcare Payers in their latest report, "AI-deas to Action: Operationalizing Generative AI in Healthcare Payer." This recognition places us among the top 35% of service providers evaluated for their Gen AI capabilities, partnerships, and the tangible value delivered across the healthcare payer value chain. This reflects our deep commitment to transforming healthcare through AI innovation. Our suite of AI-led solutions, including Firstsource relAI, is driving efficiency, enhanced member engagement, and better health outcomes. Everest Group shared, “Firstsource’s gen AI roadmap rests on two key pillars: its AI platform and strong domain. This foundation has enabled the identification of multiple use cases across segments. Aligned with its contact center and claims legacy, focus is higher on member and claims management, with several use cases in early production or late-stage pilots.” A huge shoutout to our teams for their hard work, dedication, and strategic foresight in making this achievement possible! 🙌
Some moments make you pause and truly appreciate the power of kindness, commitment, and community. 💙 At the inaugural Nirmaan Volunteering Conclave, we were honored to receive the Champion in Volunteering (Gold) award – recognizing the collective passion and purpose that drive our commitment to giving back. But what truly made this moment special? Celebrating two of our very own #SourceOfGood champions - Venugopal Mudhaliar, AVP - Operations Risk & BCM and Pravin Salunkhe , Director – Technology – who were awarded Certificates of Appreciation for their unwavering passion, selfless contributions, and compassionate leadership in #EmployeeVolunteering. These recognitions reaffirm that volunteerism isn’t just about individual effort; it’s about coming together to create real, lasting change. Here’s to #MakingItHappen—today and for a better tomorrow 🌍✨
Always a pleasure hosting our client partners! A big thank you to Raymond Cummins for the opportunity to showcase how we're driving excellence, innovation, and collaboration to #MakeItHappen for Sky! 🚀 Here’s to achieving even greater things together in 2025 and beyond!
Our Q3FY25 results were announced today, and we’re delighted to share we’ve kept up with the growth momentum from our previous quarters: ✔️ 𝗥𝗲𝗰𝗼𝗿𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝟱𝘁𝗵 𝗰𝗼𝗻𝘀𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗾𝘂𝗮𝗿𝘁𝗲𝗿 𝗼𝗳 𝟯%+ 𝘀𝗲𝗾𝘂𝗲𝗻𝘁𝗶𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵 ✔️ 𝗤𝟯 𝗥𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗮𝘁 ₹ 𝟮𝟭,𝟬𝟮𝟰 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 (𝗨𝗦$ 𝟮𝟰𝟵 𝗺𝗶𝗹𝗹𝗶𝗼𝗻), 𝘂𝗽 𝟯𝟭.𝟳% 𝗬𝗼𝗬 ✔️ 𝗘𝗕𝗜𝗧 𝗮𝘁 ₹ 𝟮,𝟯𝟯𝟯 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗼𝗿 𝟭𝟭.𝟭% 𝗼𝗳 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝘂𝗽 𝟯𝟲.𝟱% 𝗬𝗼𝗬 ✔️ 𝗣𝗿𝗼𝗳𝗶𝘁 𝗔𝗳𝘁𝗲𝗿 𝗧𝗮𝘅 (𝗣𝗔𝗧) 𝗮𝘁 ₹ 𝟭,𝟲𝟬𝟯* 𝗺𝗶𝗹𝗹𝗶𝗼𝗻 𝗼𝗿 𝟳.𝟲% 𝗼𝗳 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝘂𝗽 𝟮𝟰.𝟱% 𝗬𝗼𝗬 ✔️ 𝗪𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝟯 𝗹𝗮𝗿𝗴𝗲 𝗱𝗲𝗮𝗹 𝘄𝗶𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝟯𝗿𝗱 𝗰𝗼𝗻𝘀𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝗾𝘂𝗮𝗿𝘁𝗲𝗿 𝗮𝗻𝗱 ✔️ 𝗪𝗲𝗹𝗰𝗼𝗺𝗲𝗱 𝟭𝟯 𝗻𝗲𝘄 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗼𝘂𝗿 𝘃𝗲𝗿𝘁𝗶𝗰𝗮𝗹𝘀 ✔️ 𝗜𝗻 𝗮𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝘁𝗵𝗶𝘀 𝗴𝗿𝗼𝘄𝘁𝗵, 𝘄𝗲 𝗮𝗹𝘀𝗼 𝗼𝗽𝗲𝗻𝗲𝗱 𝟴 𝗻𝗲𝘄 𝗼𝗳𝗳𝗶𝗰𝗲𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗼𝘂𝗿 𝗴𝗲𝗼𝘀 This sustained momentum has led us to 𝗿𝗮𝗶𝘀𝗲 𝗼𝘂𝗿 𝗙𝗬𝟮𝟱 𝗰𝗼𝗻𝘀𝘁𝗮𝗻𝘁 𝗰𝘂𝗿𝗿𝗲𝗻𝗰𝘆 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗴𝘂𝗶𝗱𝗮𝗻𝗰𝗲 𝘁𝗼 𝟮𝟭.𝟴-𝟮𝟮.𝟯%, reflecting our confidence in our strategy, execution, and market demand.
It was an honor to host our client partner, Amrita Kohli, Commercial & Operations Director at Shawbrook Bank, as she connected with our women employees and shared her remarkable journey of growth, resilience, and leadership. Her powerful insights and leadership anecdotes sparked meaningful conversations, empowering our budding women leaders to rise, innovate, and drive change. Amrita’s presence reinforced the critical role women play in shaping the success of Firstsource and highlighted the transformative impact of women in the financial services sector.
