Firstsource has been recognized for excellence in Contact Centre Transformation at the 3rd BPO Confex & Awards. This recognition reflects the meaningful progress we’re making through UnBPO™ - our shift away from traditional outsourcing to a model that prioritizes expertise, innovation, and measurable outcomes. We’re shaping what’s next - for our clients, our teams, and the industry.
How can India lead responsibly in the AI era? Hasit Trivedi, our Chief Digital & AI Officer, joined a powerful panel at India Global Forum Mumbai #NXT25 to weigh in on AI Regulations in India – Balancing Innovation, Accountability and Inclusion. Key takeaways from Hasit: ✅ India must balance innovation with ethical guardrails to harness AI responsibly. ✅ Nations investing heavily in AI research and talent are setting the pace — India needs to accelerate. ✅ Cross-border interoperability in AI regulations will be key to unlocking global scale and collaboration. ✅ A practical step forward? Build on existing frameworks — from copyright to social media laws — to shape a robust, future-ready approach. Know more about our perspective through Firstsource #relAI - responsible digital transformation for smarter, faster business results. https://lnkd.in/dJ3XTxGg
As a purpose-led organization, Firstsource is committed to doing business the right way – where growth goes hand-in-hand with responsibility. And what better way than 𝐄𝐚𝐫𝐭𝐡 𝐃𝐚𝐲 to celebrate our latest milestone on our climate action journey? We’re proud to share that Firstsource has earned a 𝐁 𝐬𝐜𝐨𝐫𝐞 in the 2024 CDP 𝐂𝐥𝐢𝐦𝐚𝐭𝐞 𝐃𝐢𝐬𝐜𝐥𝐨𝐬𝐮𝐫𝐞 - an improvement from last year’s C rating. The meaningful step forward reflects our ongoing commitment to transparency, continuous progress, and responsible transformation. This recognition is also a testament to the strides we’re making through 𝐅𝐢𝐫𝐬𝐭𝐂𝐨𝐧𝐬𝐜𝐢𝐨𝐮𝐬, our ESG framework, as we embed sustainability into everything we do. As part of a global network of 22,700+ organizations leveraging data to drive climate action, we remain focused on building a more sustainable and resilient future – today and every day. 💚 Here’s to purpose, progress, and the power of conscious decisions. Read more: https://lnkd.in/dfGy6ny4
When growth is part of the culture, careers don't just progress – they transform. Prateek Ghosh’s journey at Firstsource is a great example of how we enable people to move beyond the expected. Starting out in technology transitions for digital-native clients, he soon found himself leading programs across two business units. With strong backing from the leadership, he stepped into consultative sales and eventually took on the role of Client Partner for EdTech and Media and relocated to the US. Prateek’s story is a reflection of what #WingsWithin truly stands for: empowering talent to break away from business-as-usual and create their own path. His message: “I have been fortunate to find continuous support and encouragement for my career growth. I believe you can too!”
41 #SourceOfGood Champions. 1 powerful cause - supporting disaster relief and community resilience. …that’s the impact of #Firstsourcers in Amherst, NY coming together for our first fundraiser of the year in support of the American Red Cross. Through bake sales, raffles, and sheer generosity, we helped raise funds to fuel their mission of providing disaster relief, blood donation drives, emergency preparedness, and services for military families in times of need. Here’s to many more moments of giving, together. 💙
📢 What’s it like to be a #FirstsourceWoman? We asked Natasha Mehra Khanna, our AVP – Operations. With 20+ years of experience, Natasha leads with empathy, grit, and purpose - and she’s using her voice to make space for others. As the force behind World of Women at Firstsource, Natasha is challenging biases, building community, and redefining what inclusive leadership looks like. Her journey is a masterclass in showing up, speaking up, and lifting others as you rise.
As part of our Good Deeds Day 2025 celebrations, 15 of our #SourceOfGood champions teamed up with Project Mumbai to paint benches made from recycled plastic – waste collected during earlier cleanup drives. These eco-friendly benches will now be handed over to the Brihanmumbai Municipal Corporation (BMC) for installation in various community parks across the city. More than art, these are symbols of circularity, sustainability, and shared responsibility. Because when purpose meets creativity, we don’t just make things better - We Make It Happen!
We just disclosed our Q4FY25 and full year FY25 results and its safe to say we’ve had quite a landmark year! From hitting a USD 1Bn annualized revenue run-rate, to six consecutive quarters of sequential revenue growth and securing significant large deals. From 43 new logos to 200,000 digital learning hours. From the highest ACV intake ever in a year to UnBPO™ – #WeMadeItHappen. Here’s a snapshot: Financial Performance: Q4 1. Revenues at ₹ 21,615 million (US$ 250 million), up 29.4% YoY 2. EBIT at ₹ 2,422 million or 11.2% of revenues, up 32.4% YoY 3. Profit After Tax (PAT) at ₹ 1,607 million or 7.4% of revenue, up 22.6%* YoY FY25: 4. Revenues at ₹ 79,803 million (US$ 944 million), up 25.9% YoY 5. EBIT at ₹ 8,806 million or 11.0% of revenues, up 26.5% YoY 6. Profit After Tax (PAT) at ₹ 5,945 million or 7.4% of revenues, up 21.7%* YoY People Performance: 1. Total headcount of 34,651; FY25 net additions stood at 6,711; Offshore and nearshore hires constituted 80% of our additions, aligned with evolving delivery models 2. Over 200,000 digital learning hours delivered in FY25 across GenAI, automation, and domain-specific capabilities. 2,500+ internal moves were facilitated under our "Internal Seeding" initiative 3. Trailing 12-month attrition rate declined to 29.8% in Q4 Guidance: 1. FY26 constant currency revenue growth guidance at 12%-15% 2. FY26 operating margins to be in the 11.25-12% range Read more: https://lnkd.in/d-4475Wn
📢 What’s it like to be a #FirstsourceWoman? We asked Emma Tocker-Booth, our Communications Manager. With eight years of experience in both corporate and non-profit sectors, Emma is a master of impactful messaging and building strong stakeholder relationships. She shares, “Effective communication is about more than just messaging—it’s about driving change, amplifying diverse voices, and creating spaces for everyone to thrive.” Emma is paving the way for stronger, more inclusive communication strategies that champion equity, diversity, and inclusion.
At Firstsource, REACCH acts as our north star, helping us stay agile and customer-focused as we create value in a fast-paced and digital-first world. These values drive our work ethic, fueling sustainable growth and transformation. R for Risk-Taking – is the spark that ignites personal and professional breakthroughs. It’s about stepping outside your comfort zone, embracing uncertainty, and discovering your true potential. Meet sherramae tisoy, our Team Executive based in Cebu, in the Philippines, who embodies risk-taking by pushing past fear and embracing growth. With the right mindset and a supportive environment, she turned hesitation into confidence — and challenges into opportunities.
