Last week, we had an inspiring TIDE Real Talk session featuring Joyce Lee, our Chief Culture Officer and MLBA President, Sunny Yu, Communications Vice President, and Marcela Villamar, Total Rewards Director. They shared their personal journeys on mental wellness and navigating change, highlighting the importance of embracing new opportunities. At Alorica, we are committed to supporting our people through regular TIDE Real Talks on topics that affect our employees, and our global Employee Assistance Program, which offers free mental health resources to employees and their families.
We were recently featured in Booking Holdings' newsletter as their Diverse Vendor Spotlight for the quarter, recognized for our inclusive and diverse culture with over 60% women globally and 70% ethnic minorities in the U.S. As the largest minority-owned BPO with a 25+ year history, we continue to support our employees and their communities through TIDE (Together for Inclusion, Diversity, and Equity) and our impact sourcing efforts in underserved areas.
We just welcomed our newest BFSI client—a Fortune 500 financial services firm—in Tucson, Arizona! Our teams got ready in record speed to deliver 200 CX agents, who will provide tech and care support across voice, digital, and chat to start. When it comes to scale, experience, and operational know-how…we’ve got it!
Last month, our North America Regional TIDE team hosted a fireside chat about parenting autistic children. Our panelists shared their unique stories that illuminated both the challenges and joys of parenting children on the spectrum, offering valuable perspectives to our fellow Aloricans navigating a similar journey.
Our commitment to advancing equitable inclusion extends beyond our walls, empowering our people to empower their communities. Through our non-profit partner, Making Lives Better with Alorica (MLBA), we're proud to support the Philippines’ Kanlong Foundation in providing essential life skills for children with disabilities. In 2023, MLBA joined forces with 80 local charities, chosen by our employees, reflecting our dedication to making a meaningful impact not just for our customers, but also for those in need in the countries we operate.
Our latest contact center in Ciudad del Este, Paraguay is now open, marking a significant milestone in our expansion across LATAM and the Caribbean. By tapping into the region's highly-skilled talent pool—fluent in Brazilian Portuguese—we're not only elevating the customer experience, but also contributing to Paraguay's local economic growth with hundreds of new career opportunities. Learn more about our growth journey: https://bit.ly/3JSjkMb
Alorica's new partnership with Journey highlights our dedication to employee wellness and mental health support. With professional services for stress management, coping techniques, personal challenges, and relationship improvement readily accessible 24/7, we’re proud to offer these programs for free to thousands of Aloricans, their families, and loved ones. We put our employees first and they take care of our customers with insanely great passion and performance, which leads to limitless possibilities. Learn more about our commitment to social responsibility: https://lnkd.in/gr7QCQSs
Introducing Alorica’s Co-CEOs Michael C. and Max Schwendner! We are excited and confident that their continued leadership—in this new shared role—will drive Alorica to deliver market-leading, tech-enabled solutions faster and smarter for best-in-class customer experiences. Read more about how Max & Mike plan to take Alorica to the next level of digital CX innovation here: https://bit.ly/3WpxjAC
Alorica is excited to announce the addition of our 19th country…Paraguay! LATAM/Caribbean President Jose Guillermo Ramirez and the President of Paraguay Santiago Peña inaugurated an over 25,000 square foot building ready to welcome thousands of new Aloricans. With a Great Place to Work® Certification already earned in 5 of our Latin American countries, we eagerly anticipate the unlimited potential, exponential growth and unparalleled service we know our new operations in Paraguay will deliver.
#Alorica Philippines is proud to be recognized as a Bronze winner in the 11th Asia-Pacific Stevie® Awards for Innovative Achievement in Diversity & Inclusion. The 2024 competition received more than 1,000 nominations from 25 nations and territories, which is a testament to Alorica’s stand-out dedication to create an environment where every voice is valued and celebrated. Read more here: https://bit.ly/4b6FfL0
