Transforming ideas into action is what we do best! Recently, an Alorican in the Philippines suggested a new benefit—easier access to medicine for employees—and our leadership team immediately went to work. The result? Alagang Alorica! This new initiative offers our team discounted medicines and health supplements, delivered right to their homes. Kudos to Alorica Philippines for taking a simple possibility and turning it into a meaningful solution that supports our workforce.
Take a look at how we're integrating responsible practices across our global CX operations for a more sustainable future, while investing in our 100,000 employees across 19 countries. Our commitment to fostering diversity, equity, inclusion, integrity and environmental stewardship extends to our customers, employees and communities. Download Alorica's ESG Fact Sheet to celebrate the power of responsible and truly impactful CX: https://bit.ly/4bTke6x
Alorica Bulgaria is a CX powerhouse delivering omnichannel, multilingual customer interactions across industries such as Financial Services, Travel & Hospitality, Trust & Safety, and more. Supporting 30+ countries in 28 languages, our exceptional performance and high employee satisfaction scores (eNPS) in EMEA are driven largely by our commitment to our people through DEI programs, health & wellness initiatives, and philanthropy efforts. Discover how our standout workplace culture has made Alorica Bulgaria a top choice for leading global brands.
Abongile, a Customer Experience Agent is one of 20 amazing Cape Town Aloricans advancing their careers with us through our impact sourcing collaboration with Shadow Careers, an initiative that develops young talent from excluded communities. Alorica South Africa is committed to elevating the country’s tech-savvy workforce by providing skills training, development, and jobs to its 220 employees as the company continues to grow. The team is also focused on investing in local communities through partnerships with organizations like Shadow Careers. We’re incredibly proud of Abongile’s achievements and dedication to continuous learning and growth. Abongile, with your passion and performance, you’ll achieve limitless possibilities here at Alorica!
We celebrated our 25th birthday with a special companywide virtual event where Founder and Executive Chairman Andy Lee, along with Chief Culture Officer and MLBA President Joyce Lee, shared about Alorica’s origin and how proud they are of the tech-first CX leader we have become. Co-CEOs Max Schwendner and Mike Clifton also helped host the call, getting us pumped about Alorica’s future and focused on our key priorities. We’re excited for the next 25+ years of making lives better!
First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service! Hats off to our future-focused innovators at Alorica IQ who continuously reimagine the customer experience with a digital-first mindset that delivers significant outcomes. Not only are we rapidly implementing this solution with some of the most trusted and fastest-growing brands, we’re also enhancing our own infrastructure at the same time. Learn more: https://bit.ly/3xn1Epl
At a recent partner summit for a Fortune 500 banking company, Alorica stood out among 5 partners, securing “The Sky Diving Award” for the second consecutive year due to its passion for risk-taking and innovation, and the “Exceptionally Exceptional” award for a 99% score in exceptions testing, surpassing all other vendors. Brian Diaz, Operations Director, was personally awarded “The Dewey Decimal” recognition for his unparalleled organizational skills and commitment to doing things the right way. Congratulations to our outstanding work-at-home North America team for this well-deserved recognition!
EMEA, our fast-growing region consisting of Bulgaria, Poland, Egypt and South Africa, continues to achieve 100% in Client Efficiency month after month. Not only that, but they’ve also exceeded their Overall Performance Index (OPI) targets the entire first half of the year, with industry-leading eNPS (employee satisfaction) scores as well as attendance and attrition rates at record lows. Just sharing a couple of key metrics that show we mean business when it comes to delivering for our clients’…business. Let us prove to you that we can drive innovation and continuous improvement for your brand too. Learn more here: https://bit.ly/4b1dtiv
Alorica celebrates 25 years of delivering exceptional customer interactions with its recent recognition as a Silver Stevie® award winner for Customer Service Employer of the Year. As the largest minority-owned CX provider, our commitment to diversity, equity, and inclusion has been interwoven into our company culture from the beginning. Our outstanding performance and best-in-class service start with our people…they are why we are the industry-leading, award-winning, and fast-growing digital CX company that we are today. Read more: https://bit.ly/4efhGCf
This month, we celebrate the spirit of Pride worldwide, and we’re happy to be named the top company in our industry in “America’s Greatest Workplaces for LGBTQ+ Ranking”! Through Alorica’s TIDE (Together for Inclusion, Diversity and Equity) program, we continue to foster a culture where everyone is valued, respected and empowered to be their most authentic selves while performing their best work. Happy Pride! https://lnkd.in/gVYWpaFh
