I applied for the Customer Success Manager and was immediately reached out to by one member of the Talent acquisition team for a phone interview. After the phone interview I then was reached out to by another talent acquisition member to schedule a second interview with an employee inside of their Customer Success team. I had a technical issue with that interview and was unable to get in contact with the recruiter for a couple of days and was eventually able to send a message to whom I interviewed with 2 days after the interview. I then was contacted by the 2nd recruiter a week later to set up a series of 6 online interviews. Each interview went well as I have experience is this type of role. After the interviews I sent the recruiter a message thanking her for setting up the interview and have yet to receive any feedback a week later. I am actively looking for jobs and really enjoyed learning more about this company, but I have no idea based on the pattern of communication what the next steps will be. I understand that it is difficult to manage the hiring process for many positions at once, but the overall lack of clarity to the steps of the hiring process are very discouraging.

1) Filling out a questionnaire along side your CV, which is standard industry questionnaire. 2) Chat with a Recruiter - Its mainly to gather first hand what experience you have, the targets you worked with and your expectations. 3) Interview with the Hiring Manager, to understand what your qualifications are, if there is a language requirement they will most likely test in this call. Also just to understand how you will work together. 3) Is a panel interview with hire mangement and the hiring manager. You will need to prepare cases and they really want unterstand your thinking as a CSM and what decisions you will make.