J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Wells Fargo (Aloma, FL) en mai 2015
Entretien
Took the online test, scheduled a group interview, group interview was fairly easy with questions like biggest accomplishment. Week later got an interview with Branch Manager and Service Manager. Interview was also easy.
Havn't received a call back and it's been almost two months. The website still shows submitted. Not sure if they update the website after both interviews...
Questions d'entretien [1]
Question 1
How did you overcome an angry customer? Tell me about a time where you had to overcome an obstacle and what were the steps you took.
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo
Entretien
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Questions d'entretien [1]
Question 1
How comfortable I would be teaching customers our new apps.
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Hallandale Beach, FL)
Entretien
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Questions d'entretien [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Hillsboro, OR)
Entretien
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Questions d'entretien [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it