J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Los Angeles, CA) en déc. 2020
Entretien
Interview was with branch manager and service manager. This was conducted over the phone. After the Phone interview, which lasted 40 min, they said they will let me know by next week. They must have liked me because the very next day the recruiter called and told me they wanted me and I accepted the offer. The questions are mostly not average questions and had a central theme of management of objectives and how you did it while helping clients.
Questions d'entretien [1]
Question 1
Describe a time where you disappointed a client, what happened and what did you have to do?
What is an objective that you wanted to accomplish during a busy time and how did you achieve it?
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo
Entretien
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Questions d'entretien [1]
Question 1
How comfortable I would be teaching customers our new apps.
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Hallandale Beach, FL)
Entretien
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Questions d'entretien [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
J'ai postulé en ligne. J'ai passé un entretien chez Wells Fargo (Hillsboro, OR)
Entretien
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Questions d'entretien [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it