J'ai passé un entretien chez Santander (Glasgow, Écosse) en mars 2024
Entretien
Around 6/7 questions on a recorded link, you get to practice before submitting and then a game where you have to answer best scenario type questions, takes around 30 to 40 min.
Questions d'entretien [1]
Question 1
Describe a time when you’ve went above and beyond for a customer, how did it make you feel and what was the outcome for the customer.
J'ai passé un entretien chez Santander (Glasgow, Écosse)
Entretien
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Questions d'entretien [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Questions d'entretien [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Questions d'entretien [1]
Question 1
Describe a time you have used great customer service