HR recruited me. There were 2 30-minute interviews with the hiring manager and a customer lead. Then they advanced to an hour panel that I prepared for. I used every bit of information they had. In the end, they did not offer because they really wanted an Account Manager. They said that the SFDC definition of a Program Manager is not what is typically in the workforce. A Senior Program Manager is actually an account manager. So while I was able to show them everything they asked for... how I would manage utilization.... how I would manage my own projects.... presenting ideas back to the customer, it was not an alignment. HR was very responsive.