A very quick call with the recruiter. Two phone screens with employees currently in the role. They were very approachable and able to answer all of my questions. The final step was a five person panel interview.

Multi-round process that included an initial recruiter screen, a hiring manager conversation, and a panel interview with cross-functional stakeholders. Questions were primarily behavioral with a focus on customer outcomes, stakeholder management, and how you’ve handled at-risk accounts. Interviewers were well-prepared and the recruiter kept the process moving with regular updates. Expected candidates to have familiarity with Salesforce products and the Customer Success motion. Overall a professional experience, though the process took several weeks from first contact to decision. Would recommend doing your homework on their cloud portfolio and being ready to speak to specific metrics from past role.