it was a really good process, one of the first times that i felt like i would be considered as a candidate, rather than being forgotten or my cv would be left in between the cracks

The interview process was smooth and efficient. After applying for the role, I received a phone interview that lasted around 15-20 minutes. During this, I introduced my background, discussed my skills, and explained how they were transferable to the role. The next day, I was invited to an in-person assessment centre at the Brighton office. The team at Octopus was very welcoming, which made the experience enjoyable. The assessment consisted of three main activities. Interview, group task and email task. I had a one-on-one interview with two people who asked a mix of general and behavioural questions relating to customer service. The group task involved a couple candidates figuring out and determining which items were the most important in a hypothetical scenario which was most likely testing our decision making and reasoning process. Lastly, an email task where we had to create an email to follow up on a customer.