My first interview was via phone with Mollie from Instant Impact on the 9th June, that probably lasted 10-20 minutes. It was just a brief ‘get to know me’, to check I was really interested in the role and what my previous experience entailed. After this we scheduled a Skype interview for two days later, where Mollie asked me questions about my interest in Octopus specifically, why this role in particular and some more questions surrounding my experiences. She kept it really conversational, and she definitely made me more curious and looking back, I feel so lucky to have had Mollie working with me! Next, we scheduled an interview with Octopus for the week later, and Mollie gave some really good pointers with the types of things we may talk about. My interviewer was so incredibly welcoming! The interview was conversational and organic, whereby he drew questions from my previous responses and it gave me the opportunity to really talk through what it was about this position at Octopus that interested me and my relevant skills. Questions centred on competency, such as, where I had gone above and beyond for customers and also on why customer service. After this I completed two psychometric tests; verbal and numerical (it can be daunting – but give yourself the best chance by practicing!) Finally, I had my last interview with an operations manager, which involved questions about Octopus, how I’ve given and received feedback, how my old manager would describe me – this interview lasted around 45 minutes. I really enjoyed this interview, I was put at ease, again the questions flowed well into my responses and vice versa. I left the interview really wanting the job! I was offered the job a week after my final interview. It has been a fantastic experience, everyone I’ve spoken to from Mollie at Instant Impact to the operations manager have been wonderful.

The interview process comprised of three stages; My first interview was on google hangout with Laura from Instant Impact on the 19th of June, which lasted around 20 minutes. It was a brief discussion to get to know me and too see if I was interested in the role as well as what my prior work experiences consisted of. Laura kept it very conversational and made a relaxing environment. After this two psychometric tests had to be completed verbal and numerical. Although these tests were not too challenging it is best to practise and give yourself the best chance! On the 26th June I was then invited to the discovery day where a group research task as well as an individual interview was conducted. Prior to this Laura gave some pointers of things to research and things to be prepared to talk about which was incredibly helpful! This interview was very organic whereby questions were asked based on what I mentioned rather than following a script. This gave me the chance to talk about what interested in my company and really talk about the skills have I have obtained that would be fit for this role. After this I was invited to a final interview in the Manchester Offices on the 31st of July, which lasted around 20 minutes. This involved questions about Octopus and my prior experiences at both work and University. This was a very relaxed interview where the questions flowed naturally. I left the office really wanting the job! I was offered the job by the end of the same day. It was a great experience and everyone involved including those from Octopus and Laura from Instant Impact.