5-6 interviews (4 functional rounds + 1 HR round + 1 screening call) 1. Past work experience 2. Examples of customer focused experiences 3. CX cases - returns process, refund management etc. 4. Reasons for moving Negative experience: No contact from the team after 6 interview rounds over 8 weeks.

In an interview panel, the Hiring Manager (HM) leads, evaluating qualifications and cultural alignment. A Technical Expert assesses technical skills, while a Culture Fit Assessor gauges compatibility with company values. Feedback from each informs the HM's final decision on extending a job offer. Effective communication and holistic consideration of skill and fit are vital for the panel's success.