I applied online and got a call from HR a day later. They did a basic phone screening, asking about availability, past customer service/sales experience, etc. HR was really friendly, just be personable and chatty and they'll see that you'll be good in a customer service roll. Then they asked me to come in for a one-on-one interview with my would-be boss in 3 days. One-on-one interview was easy too, asked about 5 easy situational questions (how did you react to these 5 broad scenarios in the past at work or school) and asked more about my past experience. I was offered the job on the spot.