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      Lowe's Home Improvement

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      Entretiens chez Lowe's Home ImprovementEntretiens d’embauche pour Customer Service Associate II chez Lowe's Home ImprovementEntretien chez Lowe's Home Improvement


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      Entretien pour Customer Service Associate II

      4 févr. 2012
      Employé (anonyme)
      Zephyrhills, FL

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Associate II chez Lowe's Home Improvement

      Entretien pour Customer Service Associate II

      19 juil. 2020
      Employé (anonyme)
      Rockledge, FL
      Offre acceptée
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez Lowe's Home Improvement (Zephyrhills, FL) en janv. 2012

      Entretien

      They require all applicants to apply online. They'll want a resume and cover letter. Each position must be individually applied for. If they want you to interview (over the phone or in-store), they'll call. If you were passed up, you'll get an email when the position has been filled. Having been interviewed for several positions at Lowe's, I can say that every interview is mostly the same. Half of the interview is done by HR and the other by either the ASM heading the department or, less commonly, the store manager. They will ask about fifteen or so "Tell me about a time when..." questions. It will typically last 30-45 minutes, depending on if you were interviewed by both managers together or separately. For me, the whole process from start to finish was extremely long. The store didn't currently have an HR manager, so the positions were posted by the store manager and interviews were coordinated by the HR from another store. After several weeks, I was called to schedule my first interview (over the phone) for the next morning. The HR manager called two days late and said there was a scheduling mishap. She seemed very nice, though, and was happy to answer any questions about the position and employee benefits. She was also very transparent about the interview process. Every question would be scored and the applicant with the highest total score would be offered the position. I've heard from current associates that applicants have beat out others by a tenth of a point, so this point system may actually heavily influence who gets an offer and who doesn't. Also, they are looking for specific examples in your answers. They don't have to exactly correspond to the position you're seeking, as you can give examples from school or other life experience, but I assume you might score higher if you do. First, fully describe the situation. Then, clearly list all the actions taken. Finally, explain the outcome. My second interview was with the Assistant Store Manager over the department I was applying for. It was scheduled for the next day. I had arrived early, but the interview started about five minutes past because he was still interviewing another candidate. I had worked for the interviewer before, so it was pretty casual and to-the-point. As with the first interview, if I needed a minute to answer a question, we could skip it and come back to it. If I needed clarification, they gave examples or reworded the question. About a week later, I was given a verbal offer.

      Questions d'entretien [2]

      Question 1

      Tell me about a time you went above and beyond or out of your way to help a customer.
      1 réponse

      Question 2

      Choose a product from an area in your expertise and tell me how you would sell it to a customer.
      1 réponse
      3
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Lowe's Home Improvement (Rockledge, FL) en juil. 2020

      Entretien

      Very smooth process not difficult at all. HR person was very polite and courteous. Answered all of my questions. Phone interview took about 15 minutes. Most of the questions were fairly easy and were directed towards customer service.

      Questions d'entretien [1]

      Question 1

      Tell us about a time in your work history where you collaborated with a fellow employee to solve a problem.
      Répondre à cette question

      Entretien pour Customer Service Associate II

      3 nov. 2017
      Employé (anonyme)
      Sanford, FL
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en personne. Le processus a pris 3 semaines. J'ai passé un entretien chez Lowe's Home Improvement (Sanford, FL) en nov. 2017

      Entretien

      After applying a few weeks ago I was called in for a formal interview. I was in an office with one of the store's assistant managers and we went over 6 general questions about my prior work.

      Questions d'entretien [1]

      Question 1

      One time where you had to rely on a team to accomplish a goal.
      1 réponse
      3

      Entretien pour Customer Service Associate II

      20 août 2017
      Candidat à l'entretien anonyme
      Sanford, NC
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris plus d'une semaine. J'ai passé un entretien chez Lowe's Home Improvement (Sanford, NC) en août 2017

      Entretien

      I was interviewed 5 days after I submitted the application. Seemed to be a great interview but wasn't picked for the position so I applied for the same position in another dept and am being considered. The HR hiring manager stated that every position has a 3 candidate interview. So the position goes to who seems the most qualified. That's what I call the luck of the draw, so I am not holding my breath

      Questions d'entretien [5]

      Question 1

      Have you ever went above and beyond your job your job description?
      Répondre à cette question

      Question 2

      Have u ever been influenced to break a rule because you've seen others get away with it??? How did that make you feel?
      Répondre à cette question

      Question 3

      What have you done to correct a safety hazard while at work?
      Répondre à cette question

      Question 4

      When you and your coworker don't agree about something how did you move forward?
      Répondre à cette question

      Question 5

      Describe a relationship that you formed with a customer?
      Répondre à cette question
      2