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      Lowe's Home Improvement

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      Entretiens chez Lowe's Home ImprovementEntretiens d’embauche pour Customer Service Associate II chez Lowe's Home ImprovementEntretien chez Lowe's Home Improvement


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      Entretien pour Customer Service Associate II

      17 août 2011
      Employé (anonyme)
      Las Vegas, NV
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      Le processus a pris 1 jour. J'ai passé un entretien chez Lowe's Home Improvement (Las Vegas, NV) en août 2011

      Entretien

      Upon submitting my application and resume via online, a couple days later I was contacted by a human resource manager who was interested in interviewing me next week. We scheduled the interview and when I showed up to the interview fifteen minutes early, she prompty greeted me and we went into her office to begin the interview. She asked me to read a brief overview of the general responsibilities of a Customer Service Associate, then sign and date the form. After that, she asked me about six behavioral basd/situational questions from past work experience. After she was finished, I was immediately introduced to the store manager who asked me about five or six more behavioral based questions. The interview lasted about 1 hour. About an hour later I was contacted by the human resource manager offering me the job and inform me of the rate of pay per hour. She promptly scheduled me to come in to do my drug screening in which she informed me could take up to a week to find out the results. Once I find out that I pass the drug screen, I will immediately be scheduled to begin orientation. As a result of already having had a background check done by another Lowe's who had offered me a position with their store recently, I would not have to wait a week for the background check.

      Questions d'entretien [5]

      Question 1

      What qualities do you find important in order to ensure excellent customer service?
      1 réponse

      Question 2

      Tell me about a time when you had a difficult customer, what happened, and how did you handle the situation?
      Répondre à cette question

      Question 3

      (They ask you to rate your knowledge of most deptartments in the store, and then ask you to engage in a role play scenerio) Well it sounds like you are most knowledgable in the __________ department. Pretend that I am a customer. Pick from any product in that department, and attempt to sell it to me.
      1 réponse

      Question 4

      Tell me about a time when there was miscommunication among you, co-workers, and/or supervisors. What happended, and how did you handle the situation?
      Répondre à cette question

      Question 5

      What made you apply to Lowe's?
      1 réponse

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Associate II chez Lowe's Home Improvement

      Entretien pour Customer Service Associate II

      19 juil. 2020
      Employé (anonyme)
      Rockledge, FL
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Lowe's Home Improvement (Rockledge, FL) en juil. 2020

      Entretien

      Very smooth process not difficult at all. HR person was very polite and courteous. Answered all of my questions. Phone interview took about 15 minutes. Most of the questions were fairly easy and were directed towards customer service.

      Questions d'entretien [1]

      Question 1

      Tell us about a time in your work history where you collaborated with a fellow employee to solve a problem.
      Répondre à cette question

      Entretien pour Customer Service Associate II

      3 nov. 2017
      Employé (anonyme)
      Sanford, FL
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en personne. Le processus a pris 3 semaines. J'ai passé un entretien chez Lowe's Home Improvement (Sanford, FL) en nov. 2017

      Entretien

      After applying a few weeks ago I was called in for a formal interview. I was in an office with one of the store's assistant managers and we went over 6 general questions about my prior work.

      Questions d'entretien [1]

      Question 1

      One time where you had to rely on a team to accomplish a goal.
      1 réponse
      3

      Entretien pour Customer Service Associate II

      20 août 2017
      Candidat à l'entretien anonyme
      Sanford, NC
      Aucune offre
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris plus d'une semaine. J'ai passé un entretien chez Lowe's Home Improvement (Sanford, NC) en août 2017

      Entretien

      I was interviewed 5 days after I submitted the application. Seemed to be a great interview but wasn't picked for the position so I applied for the same position in another dept and am being considered. The HR hiring manager stated that every position has a 3 candidate interview. So the position goes to who seems the most qualified. That's what I call the luck of the draw, so I am not holding my breath

      Questions d'entretien [5]

      Question 1

      Have you ever went above and beyond your job your job description?
      Répondre à cette question

      Question 2

      Have u ever been influenced to break a rule because you've seen others get away with it??? How did that make you feel?
      Répondre à cette question

      Question 3

      What have you done to correct a safety hazard while at work?
      Répondre à cette question

      Question 4

      When you and your coworker don't agree about something how did you move forward?
      Répondre à cette question

      Question 5

      Describe a relationship that you formed with a customer?
      Répondre à cette question
      2