I had 2 interviews and 1 arranged "conversation" with a Kaplan employee who went to the same school as myself. The interviews were pretty straight forward. Almost totally focused on behavioral questions--if you know the STAR format of interviewing you should do well. Unlike many other interviews I've been on a felt that Kaplan was looking for the best person--not the person who could give the best answers--although I definitely have some doubts about the industry, Kaplan's interview process seemed very fair and straightforward.