For Chapters you apply online. It involves the usual stuff (resume info, being legally eligible to work in Canada) and also a 75 question test. The test is pretty easy, it's all common sense. It just asks personality type questions and then customer service situation questions. I found out I had an interview in an e-mail. In the e-mail they asked me to go to a website and set up my own interview, I could choose from quite a few different days and times. My interview was one on one with my store manager. She asked me the typical interview questions: Why Chapters?, Why customer service?, Have you ever dealt with a difficult customer? She was really nice in my interview and I didn't find it that hard at all. At the end of my interview she told me I'd know by the end of the week if I got the job or not.