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      HubSpot

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      Recherches associées: Avis sur HubSpot | Offres d’emploi chez HubSpot | Salaires chez HubSpot | Avantages sociaux chez HubSpot
      Entretiens chez HubSpotEntretiens d’embauche pour Customer Support chez HubSpotEntretien chez HubSpot


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      Entretien pour Customer Support

      20 juil. 2017
      Employé (anonyme)
      Cambridge, MA
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez HubSpot (Cambridge, MA) en juil. 2017

      Entretien

      I interviewed at HubSpot in July 2017 for the Customer Support role. The process began with me answering a series of questions via video recording. Shortly after that, I interviewed with a recruiter named Kelsey basically asking about my qualifications, work history, and why I would want to work at HubSpot. The next step involved me having a Zoom Video conference video with a Customer Support Manager and a product demo with a Principal Coach at HubSpot where I was to complete three tasks related to the HubSpot software prior to this interview. I enjoyed my interaction with both of these individuals and was able to learn a lot about the HubSpot product! A day later, I got a call from Kelsey informing me that I would be moving on to the final stage of the interview at their office in Cambridge. Over there I briefly met with Kelsey in the beginning and end of the interview process and then met with 4 different managers (one was shadowing in training) over a course of three thirty-minute interviews. This was ultimately to test whether I would be a good fit culturally and if I had the skill set to work in a Customer Support role. I deeply enjoyed meeting with all of these managers and while it was an interview process, everything felt so relaxed and conversational and I had a wonderful time interacting and learning about HubSpot as a whole from these individuals. The following week, I got a call from Kelsey with an offer to work at HubSpot! I want to add that throughout the interview process, Kelsey was incredibly professional and efficient with answering any of my questions and informing me when I moved forward in steps and what I had to prepare for. This is how a talent team should operate and I have nothing but positive things to say about my entire interview process. I am so excited to begin my journey at this amazing company known as HubSpot!

      Questions d'entretien [1]

      Question 1

      Teach me something new that you learned recently.
      Répondre à cette question
      5
      avatar
      Réponse de HubSpot
      8y
      Thanks for the review, and for the nice note about Kelsey--she is stellar at her job and really cares about candidates. Support is absolutely critical to HubSpot's success, so I'm delighted to hear you're joining our team--thanks for the feedback and look forward to meeting you soon! -Katie

      Autres retours d’entretien d’embauche pour un poste comme Customer Support chez HubSpot

      Entretien pour Customer Support

      17 mars 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez HubSpot

      Entretien

      Great, organized, clear expectations. I found that, while the process was very corporate, they have managed to create an environment that values prospects. They know that every candidates experience matters and reflects their ethos.

      Entretien pour Customer Support

      20 mai 2024
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai passé un entretien chez HubSpot

      Entretien

      Number of rounds with different competencies assessed by combination of team members, team manager and senior level staff. They assessed by organisational skills, technical aptitude and fit for the team.

      Questions d'entretien [1]

      Question 1

      Give an example of a time with you coached a team member,
      Répondre à cette question

      Entretien pour Customer Support

      17 oct. 2025
      Employé (anonyme)
      Dublin, Dublin
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un recruteur. Le processus a pris 2 semaines. J'ai passé un entretien chez HubSpot (Dublin, Dublin) en avr. 2024

      Entretien

      The process started with a brief introductory phone call with an HR representative. The second stage was a practical role-play interview where I had to resolve a customer's issue using a chat simulation. I shared my screen throughout this task, using the company's knowledge base, Google, and AI tools to find a solution. The focus was clearly on my problem-solving method rather than just getting the right answer. The final stage consisted of three consecutive interviews with a hiring manager and two team leads, where they asked standard behavioral questions. The entire process was very efficient and took less than two weeks.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you had to deal with a difficult or angry customer. How did you handle the situation, and what was the outcome?
      Répondre à cette question