J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Fidelity Investments (Greenwood Village, CO) en juin 2015
Entretien
I received a call from an HR representative and she explained the role (call center) and the compensation package (hourly, quite good for the area). Then, she scheduled another phone interview with me that was a 30 minute behavioral interview with another HR person. This was fairly easy if you prepare (she recommended the STAR method which I used). Then, I got a call back giving me feedback on the interview and advice for an in-person interview which we scheduled.
At the in-person interview, I arrived with 6 other people and we sat through about an hour and a half presentation on why it is good to work at Fidelity, what the culture is like, and what the job is like. We also go to hear a recorded call that we would probably receive ourselves on the job. Then, we split off in to interviews. Two managers interviewed me for about 45 minutes. This was also a behavioral interview. They managers were quite nice and they asked many questions. After, there was a short logic test (about a half hour) which is not something you can prepare for. It was pretty easy. Overall, it was not too bad.
Questions d'entretien [1]
Question 1
When was a time when you were on a team and did not fully pull your weight?
When was a time you were criticized and you did not agree?
Tell me about a time you provided above and beyond customer service.
J'ai postulé via la recommandation d'un employé. Le processus a pris 3 semaines. J'ai passé un entretien chez Fidelity Investments (Boston, MA) en nov. 2025
Entretien
Brief 13 minute phone call (interviewer showed up late). Interview was very rushed and unprofessional, interviewer cut me off multiple times and did not give me an opportunity to ask him any questions. Keep in mind I was recommended to him by a branch manager. Very disappointed by this first interview round! Besides the interviews extreme haste, the interview went well. Use STAR method and you'll be ok.
The interview at Fidelity usually follows a structured format that focuses on behavioral questions, your interest in finance, customer service skills, ability to work in a team environment, and your alignment with Fidelity's core values such as integrity, continuous improvement, and putting clients first. Interviewers are also looking for signs of coachability, adaptability in a fast-paced environment, and a genuine desire to build a long-term career within the firm, you will also be asked about your willingness to pursue industry licenses and your approach to learning complex financial concepts.
Questions d'entretien [1]
Question 1
Tell me about a time you had to solve a problem with little guidance.
Describe a situation when you had to learn something quickly to perform a task.
Basic behavioral interview in a laid back setting. None of the questions were difficult and it was mostly conversational. Very few finance related questions and more about your ability to be a good communicator.
Questions d'entretien [1]
Question 1
Do you enjoy talking on the phone for 6 hours a day?