I had a phone interview and was successful. Questions were mostly very basic such as Why Debenhams? What is great customer Service? Examples of how you dealt with angry/happy customer. Why team work is important? And why should we hire you? It all took 30 minuets and after a few days I received a call back inviting me for a group activities. Group activities were approximately 2hrs long. First part was an ice breaker, included questions like: which country you would like to travel to the most, your idol, and a funny fact about yourself. Second part involved working as a team. Activities included such things as: what is great customer service give at least 10 examples. How do you treat an angry customer, give at least 5 examples, etc. Try to stand out as an individual but DO use word WE, shows that you are a team player. Third part was face to face interview, questions were the same as during phone interview.

Hard but just research the company and you will be ok. Plenty of research and positive energy, warm greetings . Be nice and show good customer service and explain why you