J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Citizens en mai 2016
Entretien
The process started onlinem and within a few days someone from HR called me asking if I was still interested. I said yes and they scheduled an interview for me 3 days later. As soon as I walked into the bank I got very positive vibes from other tellers, they were really nice, and outgoing. I felt like I was already working their without even interviewing yet. The actual interview was very easy, and I am a pretty shy person but they made me feel very comfortable. There were two people there interviewing, and we basically just talked about what the job was, and how I was doing with other things in my life other than work.
Questions d'entretien [1]
Question 1
Cash handling experience, customer service questions
J'ai postulé en ligne. J'ai passé un entretien chez Citizens
Entretien
After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.
I applied online through the website, received an email to complete an assessment and answer questions on video. I’m waiting to hear back about an in person interview. Wish me luck.
J'ai postulé en ligne. J'ai passé un entretien chez Citizens en févr. 2026
Entretien
The do not actually interview candidates: They rely on HireVue AI, and you are required to opt-in for the AI interview process. Basically, you play a few AI-created "games" and then later answer interview questions by recording yourself as the AI platform "rates" you.
I have prior banking and retail experience, so I think I agree with others that their hiring process using AI seems flawed and felt overall uncomfortable since I was not able to 'not' proceed with the application process unless I agree to having AI rate and approve me.
Questions d'entretien [1]
Question 1
Why do you want to work for Citizens Bank?
Explain a time you worked with a difficult customer, and how you handled it?