J'ai postulé en ligne. J'ai passé un entretien chez Citizens en févr. 2026
Entretien
The do not actually interview candidates: They rely on HireVue AI, and you are required to opt-in for the AI interview process. Basically, you play a few AI-created "games" and then later answer interview questions by recording yourself as the AI platform "rates" you.
I have prior banking and retail experience, so I think I agree with others that their hiring process using AI seems flawed and felt overall uncomfortable since I was not able to 'not' proceed with the application process unless I agree to having AI rate and approve me.
Questions d'entretien [1]
Question 1
Why do you want to work for Citizens Bank?
Explain a time you worked with a difficult customer, and how you handled it?
J'ai postulé en ligne. J'ai passé un entretien chez Citizens
Entretien
After applying to Citizens, I received an invitation for an AI interview with a service called HireVue. The "interview" consisted of timed "games" that are essentially exercises taken from an ADHD assessment, and a series of more standard interview questions that you must answer on video and which will be scored by their AI system. I received an automated rejection email a couple days later. I have since received multiple emails from Citizens inviting me to apply for the same job they already rejected me from before ever speaking to a human being, except I can't even do that because it simply tells me I've already applied and been rejected from that role.
I applied online through the website, received an email to complete an assessment and answer questions on video. I’m waiting to hear back about an in person interview. Wish me luck.