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      Citi

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      Recherches associées: Avis sur Citi | Offres d’emploi chez Citi | Salaires chez Citi | Avantages sociaux chez Citi
      Entretiens chez CitiEntretiens d’embauche pour Customer Service Representative chez CitiEntretien chez Citi


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      Entretien pour Customer Service Representative

      1 oct. 2014
      Employé (anonyme)
      Florence, KY
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Citi (Florence, KY) en sept. 2014

      Entretien

      Filled out online application. Received a phone call from recruiter 5 days later. She asked me about my prior positions and what I did there. She explained the position and pay rate. She then set up an in person interview at Citibank for the following week. The in person one on one interview lasted about 30 minutes. She asked me various questions that related to my online assessment. They wanted me to reply in the S.T.A.R format. SITUATION. TASK. ACTION. RESULT. Some questions she asked were "Tell me about a time you had a tight deadline with a goal to meet" "Tell me about how you would handle your co-workers being upset about a new implentation in the company" There was about 7 questions like this. She also noticed two employers that I had been with less than a year and asked me what happened there. She then had me take a seat outside of H.R. (Which I think means a good sign you get the position) H.R went over the pay ($14 hr-bi-weekly), schedule (4-12's or 5-10's with mandatory Saturday), training (lasts 9 weeks). Training doesn't start for another 20 days. I chose to do my fingerprint FBI check that day. I was then informed I had TWO days from then to complete my drug test. They test through Labcorp and it is helpful because they had locations all over the city. It takes time for the FBI check to come back- and there's a possibility you could get fired after already starting, from what I've heard.

      Questions d'entretien [1]

      Question 1

      "Tell me how you would handle a customer who wasn't answering the security questions correctly, how would you inform them that you are not able to access their account without the information"
      Répondre à cette question
      9

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez Citi

      Entretien pour Customer Service Representative

      5 janv. 2026
      Employé (anonyme)
      Meridian, ID
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Citi (Meridian, ID)

      Entretien

      General customer service oriented questions about how you handle tough situations, deal with upset customers. How well do you handle working under pressure and a fast paced environment. First it was a phone screen, and then passing that was a more in depth video call interview. The entire hiring process and background check took a couple months.

      Questions d'entretien [1]

      Question 1

      Explain a time you had a disagreement with a coworker and how did you handle it.
      1 réponse

      Entretien pour Customer Service Representative (CSR)

      21 nov. 2025
      Employé (anonyme)
      Dublin, Dublin
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Citi (Dublin, Dublin)

      Entretien

      Really great process for people coming out of college to get to grips with a large financial firm. There was 2/3 rounds therefore the company got to know you while you got a feel for the ppl you would be with

      Questions d'entretien [1]

      Question 1

      Can you tell us about a difficult experience you had in college when working in a team.
      Répondre à cette question

      Entretien pour Customer Service Representative

      21 août 2025
      Candidat à l'entretien anonyme
      Taguig
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en personne. Le processus a pris 1 jour. J'ai passé un entretien chez Citi (Taguig) en août 2025

      Entretien

      The interview went well. The interviewer was very professional and approachable, creating a comfortable atmosphere that helped ease my nerves. She asked insightful questions in a respectful manner, which made the whole experience less intimidating and more encouraging.

      Questions d'entretien [1]

      Question 1

      Tell me something about yourself.
      Répondre à cette question