J'ai postulé en ligne. J'ai passé un entretien chez CIBC (Toronto, ON) en oct. 2016
Entretien
I applied online and had the interview in a branch with branch manager a few weeks later. A few behavioral questions plus some discussion about resume. The whole interview lasted for about 30 minutes.
J'ai postulé en ligne. J'ai passé un entretien chez CIBC (Moncton, NB) en juin 2026
Entretien
There was an initial screening interview with an HR rep, then a second interview with one two of the branch managers, and then a final call with a third branch manager
Questions d'entretien [1]
Question 1
Describe a situation where I faced a difficulty in customer service and how I worked through it, asked about the commute, asked what type of banking I use
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Questions d'entretien [1]
Question 1
How would you approach on specific customer problem etc