J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez Apple (Oklahoma City, OK) en avr. 2013
Entretien
The first of the interview processes was a basic phone screening asking about general background and to confirm proper phone skills. The 2nd part is a phone interview with a list of troubleshooting scenarios asking how that issue would be handled over the phone. 3rd was a FaceTime interview to ask further troubleshooting questions and how someone is able to use past experiences to help with the trouble shooting process.
Questions d'entretien [1]
Question 1
If a customer called about an issue with their computer not powering on, what would you do to help assist the customer to troubleshoot the issue of no power?
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
J'ai passé un entretien chez Apple (San Antonio, TX)
Entretien
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work