Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
J'ai postulé en ligne. J'ai passé un entretien chez Apple en sept. 2015
Entretien
Applied through Apple careers website in July. Got an email in sep 1st week asking to schedule a time for a phone interview. After 4 days I got a call. The interviewer was very friendly and at first he gave a brief description about the role and about the salary then he asked few technical questions and on customer service exp.
It went for an hour and I receoved an email this week asking for background check details and educational certificates & experience certificate.
They said after this background check process, I will have a FaceTime interview with one of the mangers.
Waiting for the FaceTime interview mail.
Someone has dropped his iPhone into water and now it's not working. Customer is asking for a replacement or service which you can't do as it's not covered under warranty. How would you handle this customer issue?
J'ai passé un entretien chez Apple (San Antonio, TX)
Entretien
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work