It is a lengthy interview process. I applied for this job in late April and then got a call in the middle of May. This consisted of a 15 min brief phone interview. Then I got moved on to the next interview. This interview was around 30 min long and it was a face time interview. The interviewer went over the job description and then asked questioned about my customer service experience and then we did a chat role play. after that I was moved on to the next round of interviews. This interview was in the same format as the previous one but it was an hour long. Make sure that throughout the interviews you show how you would empathize with the customer and make them feel at ease. That is what they are looking for. During the chat role play they will ask questions regarding Apple products but they are mostly looking for a person that can provide great customer service.

Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there