I applied through a employee. After 3 weeks I received a call from a recruiter explaining me the salary, and benefits of working for Apple, and a small description of the position. One week later I had a 1hours Skype interview. The interview was very friendly with typical questions do customer support... After it, Hire right contacted me for verifying my CV. Everything looked fine, but after 1 month another recruiter send me a mail informing that the position is not available any more.