It was a very simple process. I applied online and they got back to me the next day to proceed with the assessment, then on that day itself another email for the interview and the other. Finished everything in a week and got my offer letter immediately. The interviewers were all super friendly and supportive and cool people. They all made me feel less nervous and asked me to be myself.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.