J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Agoda (Kuala Lumpur) en oct. 2025
Entretien
The interview takes 3 times,
First interview is a sample and quick interview, and some information sharing .
Second Interview is typing skill and within 40minutes, answer Japanese email and english email.
Third Interview is interview with the Team leader its take around 1 hours.
Questions d'entretien [1]
Question 1
What will I do, if the company change their company aim
J'ai postulé via un recruteur. Le processus a pris 1 semaine. J'ai passé un entretien chez Agoda (Kuala Lumpur)
Entretien
I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability.
After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues.
Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.
J'ai postulé en ligne. J'ai passé un entretien chez Agoda (Kuala Lumpur) en août 2025
Entretien
Clear step by step process. You need to complete a test where you need to respond to a customer email. The test instructions are very clear on what their requirements are.
Questions d'entretien [1]
Question 1
Responding an email about customer experience issue