Received an email to schedule and confirm a phone interview which never happened. I was left waiting for nearly an hour before I attempted to reach out to them asking for an explanation but was given a trite response saying that they would check with the team and contact me shortly. After sending a follow up email asking for clarification, I was sent a generic rejection email stating that they are looking at other 'more suitable candidates'. Question is, why did they even reach out to me to arrange an interview in the first place only to deem me unsuitable without even having interviewed me?

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.