It was the usual interview with the hiring officer. They will ask you interpersonal questions and your expectations in working with them. As a hiring manager applying for a customer representative position, I've gained a unique perspective on the recruitment process. Experiencing the application journey firsthand has deepened my understanding of the candidate experience, highlighting areas for improvement in our own hiring practices. This role shift reinforces the importance of empathy and clarity in communication, ensuring we attract and retain top talent effectively.