I applied online. Had a series of tests right after the initial application, all online. A few days later I received an email asking me to set up an interview time and date. Interview was very relaxed. My interviewer was dressed extremely casually/relaxed and made the interview very casual. A few questions about my computer/technical skills and some generic customer service questions. A couple days later I received another email telling me that I did well in the interview and that I was extended a conditional offer based on passing a background and drug test. Background took a couple days to finish up, and drug test needs to be done within 48 hours. After the background check finished, I was called by the staffing manager and extended a formal offer.

I applied for AT&T on January 11th, did the assessment which took about one hour, and I then was scheduled a video one-on-one interview on January 13th. The interview was 5 situational based questions (Use the STAR format), employment history and then she told me about AT&T. After that, I checked the application status everyday until I got phone call on January 21st with an offer.