We are looking for a temporary Service Delivery Analyst, based in Wallisellen, Zurich, for a 6-10 month temporary maternity cover contract.

Your Team
The Alternative Risk Transfer (ART) line of business of Allianz Commercial creates innovative tailored structured insurance, captive reinsurance, and other non-traditional risk management solutions for a wide range of corporate and financial clients globally. We specialize in helping our customers mitigate their most complex risks with bespoke multi-year and multi-line agreements covering a broad range of risks, leveraging our expertise in alternative risk transfer and the global capabilities of the Allianz Group.

The Impact You Will Have
The Service Delivery Analyst oversees a portfolio of bound transactions within Allianz Commercial's ART LoB, which focuses on innovative insurance solutions. Key responsibilities include monitoring contractual features, coordinating with teams such as Underwriting, Claims, and Finance, and ensuring accurate systems entry and policy administration.

The role also involves supporting portfolio-level oversight, including review cycles and monitoring impacts on profit and loss statements. The Analyst is expected to proactively identify and implement process improvements to enhance overall team efficiency and effectiveness.

Some of your specific responsibilities could include:
Oversight of Assigned Portfolio

• Manage a portfolio of bound transactions and oversee onboarding of new transactions.
• Take ownership of team processes, ensuring monitoring and adaptation to evolving needs.

Coordination with Stakeholders

• Collaborate with underwriters, finance, and claims colleagues for effective deal management.
• Maintain timely communication with brokers and clients, supporting Credit Control as needed.

Policy Documentation Management

• Perform KYC for new transactional counterparties and ensure accurate binding activities.
• Execute administrative tasks, including policy documentation, invoices, and system updates.
• Support cash management and tracking activities across functions.

Quarterly Reviews Controls

• Prepare and execute quarterly controls for assigned portfolios, resolving outstanding items proactively.

Project Support

• Independently manage and contribute to assigned projects.

What You’ll Bring to the Role

• 3+ years in insurance operations or insurance accounting/finance with intermediate knowledge of underwriting, insurance operations, and finance.
• High affinity for digital topics and advanced technology use in Deal Services and Insurance Operations, with strong knowledge of Microsoft Office tools.
• Experience in underwriting operations and support tools, including document management, tracking, early warning systems, and system entry recording.
• Strong data protection knowledge, particularly in information acquisition and transfer, alongside knowledge of applicable laws and jurisdiction.
• Proven problem-solving, analytical, and task management skills, with creativity and reliability in handling complex tasks.
• Excellent interpersonal skills, including communication, influencing, relationship management, teamwork, and conflict resolution.
• Proactive and adaptable approach, with a focus on continuous learning, collaboration at all levels, and customer/service orientation.
• A willingness to learn and explore how AI can enhance your role and the broader organization is expected.

100155 | Operations | Professional | Allianz Commercial | Full-Time | Temporary

What’s in it for you?

Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?
Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities: We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:   Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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