Avantages
"Advanced" entry level customer service role with opportunity for significant quarterly bonuses if performance targets are exceeded. Very easy job with a decent base salary. Provides a foot into the door of a huge company.
Inconvénients
Very isolated position with limited support from managers, who are there to tell you how to be a better robot to meet their call center metrics, instead of working with you and teaching you skills that can help you improve to your overall success as an employee. The insurance side is very limited in terms of advancement opportunities, the only place to go is into a Team Lead Managerial position. The company boasts opportunity for advancement, but don't expect assistance getting into the banking side unless you complete the courses on your own time and dollar. The company will only reimburse you for courses related to your role (so if you start in Insurance they will only reimburse you for the CIP course) which will not help you unless you look for higher paying positions with other insurance companies/brokers.