Terrible management and absurd policies - Avis employé Customer Service Representative Foundever

1,0
19 août 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Working from home Making money No experience required High school education They send you equipment (that barely works)

Inconvénients

If your power goes out or internet goes out it is your fault and you are given a penalty even if it is only out a few minutes. They can offer you a job, get you to sign everything then randomly rescind the offer without even warning you, leaving you unemployed (this has happened twice) They lower your pay whenever they want (mine has been lowered since I started) They give you no time off and if you have an emergency they penalize you They treat their employees like a number instead of a human being The managers are completely incompetent in every project and don’t do anything They provide no help or communication (it can take up to 2 weeks to get a response about an issue) The insurance they provide is terrible and doesn’t even cover prescriptions They will take advantage of you as much as possible and never promote you Their systems are all disorganized and barely work, making it nearly impossible to correctly solve issues They do not give you adequate training on any project If they can find a way to not pay you for your time, they will

Découvrez plus d’avis sur Foundever

5,0
29 mai 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

7 week training to get a person ready to go into production.

Inconvénients

Work hours depends on clients needs. So hours may vary.

2,0
10 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Inconvénients

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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