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      Foundever

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      Avis sur Foundever

      Ageism in AARP program under Foundever - Avis employé AARP Customer Service Representative Foundever

      1,0
      1 sept. 2023
      Aarp customer service representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      A few paid holidays. Had not been offered through Alpine Access/Sykes Enterprises/Sitel Group who previously were the companies handling the AARP program that employed me since 2015.

      Inconvénients

      Older workers in the AARP Chat program started being targeted and let go. From nowhere there were complaints and accusations and harassment. Constant 1:1s. Verbal and then written warnings with termination within a couple of weeks. Welcome you to listen to recorded sessions, Issues finding out about last paycheck.

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      Réponse de Foundever
      2y
      Thank you for your feedback on your experience with Foundever. The employee experience within our organization is very important. We appreciate your advice on listening to the conversations; it is a great way for our teams to understand the agent experience and offer opportunities for coaching and improvement. If you have specific questions about your employment and/or additional detailed feedback you want to provide to our Human Resources department about your time with the team, please contact us at na.hr@foundever.com or 1+(866)430-0052. Thank you, Jasmin, Community Marketing, Foundever

      Découvrez plus d’avis sur Foundever

      5,0
      29 mai 2026
      Financial representative
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      7 week training to get a person ready to go into production.

      Inconvénients

      Work hours depends on clients needs. So hours may vary.

      2,0
      10 juin 2026
      Account resolution specialist
      Recommande
      Approbation du PDG
      Perspective commerciale

      Avantages

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Inconvénients

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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      Recherches associées: Offres d’emploi chez Foundever | Salaires chez Foundever | Avantages sociaux chez Foundever | Entretiens chez Foundever
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