Minus 5 star rating. Absolutely HORRIBLE!!!!. Worst employer EVER!!!!! Stay clear of the Las Vegas ll. Incomplete training, their chatroom they call "Spark" for agent support is a joke. They don't care about their employees, clients or clients customers. They don't follow their own policies and procedures. They don't give promised bonuses and incentives. They took Nebraska taxes out of Nevada paychecks when Nevada has no state taxes. They lie to customers about canceling a membership when they actually leave the membership open. They terminate experienced agents to make room for new trainees that cost them less. No such word as job security here. Coaches and agents are either fired or quit on a regular basis. Extreme cases of favoritism to some who least deserve it. Often skip verbal and written warnings to go straight to final write up. This had been the worse employer experience in my 20+ years of work history. - Avis employé Cross Trained Call Receiver Foundever

7 week training to get a person ready to go into production.

Work hours depends on clients needs. So hours may vary.

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.