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SAP C4C Consultant

Alabang

Qualifications

Experience Required:

Minimum 2–3 years of hands-on SAP C4C / CRM functional consulting experience

Technical & Functional Skills

  • Strong functional expertise in SAP C4C (Sales and Service)
  • Hands-on experience with Iron Python scripting for functional enhancements
  • Solid understanding of API integrations and data flows between SAP C4C and other systems
  • Experience in incident management, change management, and transport handling
  • Ability to work in AMS / support-driven environments with SLA awareness

Work Arrangement

  • Willingness to work on shifting schedules to support global See4C operations
  • Ability to handle on-call or extended support during critical incidents or releases

Job Description

Role Overview

The Senior SAP C4C Functional Consultant will support and enhance the See4C landscape, acting as a functional–technical bridge between business users and technical teams. The role requires strong functional expertise, solid technical understanding, and flexibility to support shift-based operations to ensure global coverage.

Key Responsibilities

  • Facilitate business and functional workshops to gather, analyze, and document requirements
  • Translate business needs into functional specifications, solution designs, and system configurations
  • Design, configure, customize, and test SAP C4C functionalities in alignment with See4C standards
  • Act as primary functional consultant for incidents, enhancements, and change requests
  • Perform issue analysis and root cause investigation, proposing functional or technical workarounds when required
  • Handle urgent fixes, emergency changes, and transports for high-priority incidents
  • Ensure data integrity, consistency, and cleanliness across SAP C4C environments
  • Coordinate closely with technical teams for scripting, integrations, and complex fixes
  • Support and validate integrations via APIs with external systems
  • Maintain and update functional documentation, including design documents, test cases, and UAT results
  • Proactively identify process improvements, automation opportunities, and system enhancements
  • Provide ad-hoc user support and functional training to business users
  • Guide, mentor, and support junior functional consultants, ensuring knowledge transfer and skill development
  • Develop and deliver training materials and sessions to improve user adoption and system efficiency

Job Types: Full-time, Fixed term

Pay: Up to Php70,000.00 per month

Work Location: In person

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