Summarecon
OFFICER - CUSTOMER CARE
Jakarta
Requirements:
- Minimum D3/Bachelor’s degree in a related field.
- Min. 2 years of experience in customer service, preferably in the retail or mall industry.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints calmly and effectively.
- Skilled in scheduling and supervising team attendance.
- Positive attitude and strong work ethic
- Proficiency in Microsoft Office (Microsoft Word, Excel, and PowerPoint)
- Good English communication skills
- Willing to work fulltime and shifting
- Placement at Summarecon Mall Bekasi
Job Description:
- Prepare monthly customer service reports (Suggestion, Lost & Found, Traffic, Valet, Shuttle Bus, Taxi, etc.).
- Handle customer complaints and ensure timely resolutions.
- Schedule work shifts and monitor staff attendance.
- Supervise customer service staff during mall operations.
- Ensure customer facilities are complete and functioning properly.
- Monitor SOP implementation (Lost & Found, Emergency, etc.).
- Conduct benchmarking with other malls.
- Provide training to customer service staff (Service, First Aid, Complaint Handling).
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