ICT SUPPORT

Join Our Team at IIE Rosebank International

The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank International has grown to a student population of more than 41,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

Responding and resolving the incidents involving applications and related equipment used at the workplace. Assist users and enable them to make effective use of systems and equipment. Provide support to users and problem solving on systems in the form of investigating, identification, root cause analysis and resolution of problem, providing info about the systems, and escalating problems not resolved within defined service level requirements.

Duties and Responsibilities:

• Answers, evaluates, and priorities logged requests from users
• Logs and tracks calls using incident and problem management databases provided through the service desk
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring to more complex problems to the campus Senior ICT Support
• Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives
• Sets up and support for boardrooms or for training use
• Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment
• Liases with service providers on information technology equipment and repairs and maintenance thereof
• Administers assets by updating the hardware and software asset register that includes asset disposal
• Administers licensing in the software license
• Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
• Trains and orients staff on use of hardware and software

Minimum Requirements:

• Ideal IT Diploma /Degree
• Higher Certificate (NQF Level 5) / A+ / N +.
• Completed Internship/ 6+ months on the job experience
• Valid Driver’s License

Key Competencies

• Customer service oriented
• Ability to manage time effectively.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills

Salary:

Market related.

Enquiries:

For enquiries, please feel free to contact the Durban Campus on 031 – 301 5212

Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.