ICT Desktop Support

Answers, evaluates, and priorities logged requests for assistance from users requiring assistance with the catalog of services requests.

Logs and tracks calls using the incident and problem management database provided through the service desk

Handles problem recognition, research, isolation, resolution, and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support

SOFTWARE AND HARDWARE INSTALLATIONS AND SUPPORT

Installs desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.

Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.

Sets up and supports boardrooms for training use.

Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.

INFORMATION TECHNOLOGY ADMINISTRATIVE FUNCTIONS

Liaises with service providers on information technology equipment and repairs and maintenance thereof.

Administers assets by updating the hardware and software asset register that includes asset disposal.

Administers licensing in the software license bank.

Maintains the information technology store room, server room, and office by keeping it neat and tidy and free of any health and safety risks.

Qualifications

Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N +
IT Diploma
Internship for 12 months
2 years of work experience preferred

COMPETENCIES REQUIRED

Good interpersonal skills, including willingness to assist, communication, and following up

Computer literacy and systems administration

Time management, organisational skills, and willing to work flexible hours

Initiative and problem-solving prowess

Ability to cope in a pressured environment

Driver's license and transport

Please apply if you meet these minimum requirements only