Our first-ever Marketing Summit brought our marketing leaders across the country together to align on how we can better support our teams, serve our customers, and grow stronger together. We shared what’s working, looked ahead at what’s possible, and left more connected and focused than ever.
We’re pumped to welcome Lewis Wilson (Lew) to the marketing team as our Customer Experience Designer! With 30 years of design expertise (and a cool 15 years mastering UX in banking and healthcare), he’s basically a design wizard. Lew will be working his magic on website improvements, design standardization, and customer experience best practices—all to make our digital spaces smoother, sharper, and more user-friendly.
Exciting news! We're thrilled to welcome Kathryn (Floor) Gee to the marketing team. With over 20 years of experience and a talent for delivering crystal clear insights, she's poised to take our performance marketing and analytics to new heights.
What does it take to grow a business from $150M to over $1.5 BILLION? In Episode 8 of Wisdom of Wrench, we go straight to the source—Ken Haines, CEO of Wrench Group. With 47 years in the trades, Ken shares the raw, unfiltered truth about scaling businesses, building winning teams, and staying ahead in a competitive industry. From his early days on job sites at 15 to leading Wrench Group’s explosive growth, his journey is packed with powerful lessons every home services pro needs to hear.
Exciting news at Wrench Group - we're welcoming Karen McCoy as our new Vice President of Call Center Operations! Karen brings a wealth of knowledge in managing high-volume, multi-site call centers across industries with over 25 years of experience in call center operations and 15 years in the home services industry. Welcome aboard, Karen!
It's time to celebrate our powerhouse team behind each successful service! 👏 Your dedication to creating comfort in homes across our communities doesn't go unnoticed. From office to field, our gratitude for our #HomeServiceHeroes is beyond words. Here's celebrating your tireless efforts on Employee Appreciation Day!
Experience the transformative power of effective follow-up! Join our host, Kevin Comerford, in the latest episode of Wisdom of Wrench, featuring Acacia Newbon, who shares her incredible method that has led to a remarkable $9M in HVAC sales recovery at Parker & Sons. Whether you're in sales, service, or leadership, Acacia's straightforward approach to building customer trust and closing deals will transform how you think about sales recovery.
We're shining the spotlight today on Joe Giannotti! As our Personalization and Data Product Owner, his know-how in utilizing customer insights and automation for business growth is key to progressing our products and platforms
Discover how humility, curiosity, and genuine listening can transform your professional relationships in Episode 3 of Wisdom of Wrench, hosted by Kevin Comerford. In this insightful discussion, learn why being interested in others, rather than focusing on appearing interesting, is the key to winning clients, fostering trust, and building lasting influence.
In Episode 2 of the WOW Podcast, we sit down with an HVAC legend – Michael Mullins from Ragsdale Heating, Air, Plumbing & Electrical! Michael shares his secrets to success, from building strong customer relationships to staying motivated with an abundance mindset. As a top-performing service technician, he’s proof that the right attitude and techniques can take your career to the next level.
