Creating more sustainable and biodiverse environments for our communities 🌱 Our colleagues volunteered to plant 1,280 hedgerow whips across four of our estates, as part of our commitment to ensure that 30% of our outdoor spaces enable nature’s recovery by 2030. These planting days were our latest colleague events in support of our biodiversity goals and are aligned to our commitment to The Wildlife Trusts' ‘30by30’ campaign. This biodiversity initiative is just one of many under Orbit Earth – our sustainability programme focused on climate action, enhancing outdoor spaces, and sustainable resource use. To read the full story and learn more about our commitment to the environment, click on the image below 👇
Our team at Orbit Homes are proud to have retained two awards from In-house Research Ltd for customer satisfaction 🏆 Orbit Homes were awarded the ‘Outstanding Achievement Award for Customer Satisfaction’ for the second year running for its exceptional Net Promoter® Score (NPS) of 84.3, alongside the ‘Gold Award’ for the ninth consecutive year after more than 97% of our customers recommended Orbit Homes to a friend. The awards are based on feedback from Orbit Homes customers that was independently gathered by In-house Research, a specialist in measuring customer satisfaction in the new homes industry. To find out more, click on the image below 👇
We had a hopping good time with local families at the Easter event at the Fred Winter Centre in Stratford-upon-Avon! 🐇 In partnership with Spring Housing, we brought a day full of fun activities for children and their families. From crafts and a colouring competition to an Easter bonnet making and an Easter egg hunt with a prize for every child taking part. It was lovely to see everyone getting creative and enjoying time together as a community. Laura Read, Place Area Lead for Orbit, said: “It was great to see some new faces at the Fred Winter Centre too which is a fantastic community resource that offers lots of support for local people – including our Better Days service which offers Orbit customers free help on a range of issues including managing finances, health and wellbeing, employability and skills.” For more information about Orbit’s Better Days, click on the image below!
Our colleagues at Orbit Homes have been helping their local communities make this Easter egg-stra special by donating: 🐰Plenty of sweet treats to the Let's Play Project charity in Banbury, who specialise in fun activities for children and young people with additional needs. 🍫Boxes of chocolatey treats to Charity For Kids, who support sick children and their families across Hastings & Rother. 🐣Over 100 Easter eggs and dozens of ‘Fidget Fun’ sensory toys for The Hamlet Charity, who provide support services for children, young people and adults with complex health needs across Norwich and Norfolk. Read the full stories by clicking on the image below!
Our team at Orbit Homes are proud to have made a donation in support of Monty’s School of Boxing – a boxing club helping local youngsters in Southam, Warwickshire. Boxing at the club is already helping young people by providing a place to socialise, build confidence and improve fitness, and our recent donation has helped to fund the new pads, gloves and headguards for the free classes the club offers. Brian Nearney, Regional Managing Director at Orbit Homes, commented: “Orbit Homes has a deeply rooted social purpose, and we are committed to making a positive impact in our local communities. We are delighted to make this donation to Monty’s School of Boxing and hope that the equipment will help the club continue to make a positive impact on young people in the area through sport.” Click on the image to read more.
We're very proud to announce that we have been awarded the coveted 5* Housebuilder accolade by the HBF for the second year running in recognition of our customer satisfaction and property quality. The 5* rating is the highest possible accolade awarded by the HBF and is only granted to housebuilders who are recommended to a friend by 90% or more of their customers. This year’s survey found that over 96% of Orbit Homes customers would recommend Orbit Homes to a friend. Well done to all involved. Please click on the image to read the full story.
We recognise and take seriously our responsibility to tackle climate change and the need to support the enhancement of wildlife and nature as part of creating sustainable communities for the future. So we’re thrilled that The Green Partnership has verified that we’re already managing 18.5% of our green spaces for nature against our target of 30% by 2030. Since we launched our Biodiversity Approach in 2022, we’ve planted 24 native trees, over 10,000 hedge plants; 16,000m2 wildflower meadow and 8,000 spring flowering bulbs and involved 130 colleagues, customers and suppliers in improving estates for nature through volunteering opportunities. Read more by clicking the image.
Find out how we're putting our customers at the heart of our decision-making in Phil Andrew's, our Group Chief Executive, interview with Housing Today.
Creating greener spaces for our communities 🌱 We were delighted to recently welcome Councillor Jennifer Fradgley, Chair of Stratford-on-Avon District Council, to join our team of colleague volunteers in planting 900 hedgerow whips, 900 flower bulbs, 600m2 of wildflower meadow, 200m2 of naturalised grassland and five fruit trees at our Wattons Lodge Independent Living scheme, to provide our customers there with better access to a more biodiverse and high-quality outdoor space. The planting day is just one of the ways in which we are working towards our commitment to ensure that 30% of our outdoor spaces enable nature’s recovery by 2030, as part of our Biodiversity Approach and aligned with The Wildlife Trusts’ ‘30 by 30’ campaign. Read full story by clicking the image below. #Biodiversity #Sustainability #Voluteering
Introducing Everyday Excellence – our exciting customer-focused transformation and delivery plan, designed to help realise our 2030 ambition to deliver amongst the best customer experience of any housing association in the country! 🌟 It will reshape how we work, putting in place the right structures, culture and capability, systems, processes, and technology to ensure every area of Orbit has a laser-sharp focus on customers’ priorities. Under Everyday Excellence, we will: 🔵Redefine our customer journeys to ensure they are inclusive and accessible by design to deliver what our customers value most 🔵Build our business processes to ensure we get it right first time, every time 🔵Invest in technology and data, with a new omni-channel solution ensuring customers can engage how and when they want, with a personalised experience every time 🔵Invest in and reward capability, ensuring our colleagues have the skills they need to excel in a job they love 🔵Shape our teams to better support customers, with decision making moved closer to those who know customers best Learn more about how we’re shaping the future by clicking the image. #Housing #AffordableHousing #UKHousing #CustomerExperience #CustomerService #CX
