That Friday Feeling 💙
🚨 BREAKING NEWS: XBert has been arrested for disrupting the industry. Our sources say he was in Japan attempting to secure an interview with Punch, the national treasure drawing lines out the door and setting the standard for what a customer experience should actually look like. Punch's legal team has declined to comment. His numbers have not. 🐒
Your CX team is not underperforming. Your infrastructure is. 👉 Rescheduling queues eating agent capacity before noon. 👉 Escalations landing on senior staff because routing logic never got updated. 👉 Institutional knowledge locked inside three people who cannot take PTO without someone texting them. That is not a people problem...that is an architecture problem. XBert resolves the intake, confirmations, and routine queue before your first shift briefing. When a conversation needs a human, they enter it with full customer history and context already surfaced. Less time on volume...more time on the interactions that drive retention and revenue. That is intelligent customer operations.
@therealgushers came out with extreme SOUR gushers, so we put them to the test. 👀
Words land differently when they come from someone who served. Lane Chereskin, Head of Business Technology at Nextiva and U.S. veteran, shares what this time of year means, not just as a leader, but as someone who served. Thank you to all who gave everything for their family, their country, and their ideals. We honor you this Memorial Day and throughout Military Appreciation Month. To everyone with Monday off, take a moment to remember why.
Did someone say Fri-YAY?! 👀
Happy International Customer Experience Day from the Guadalajara office! 🚀
International Customer Experience Day exists because we made it. and the birthday overlap is not a coincidence. 😎 At Nextiva, Amazing Service™ lives in the product, in the support, and in every interaction. We build it so our customers can pass it on. Customer experience is not a department here. It's the whole point. Join us in celebrating both. 💙
psttttttt..its Friday-eve 😎 🤘
The smartest AI investment a company can make is not a subscription. It is a team. Nextiva's AI operations team is homegrown. Engineers embedded inside the org, building native tooling around how we actually work and laying the data foundation that accelerates every person here. You cannot buy interconnectivity. The depth of understanding you get whe
