Meet Jill Pan, Store Manager at Macy’s Sherman Oaks Fashion Square! Jill’s journey proves that seasonal roles truly lead to incredible careers. She started in sales and grew into a leader serving a team of 300—a journey built on trust, genuine care and respect. As Jill says, our culture is all about creating moments of connection and making people feel seen and welcome. Join us and help bring that experience to life for our customers this holiday season. Your story starts here. 🎁 We’re hiring for exciting seasonal roles in our stores! Attend our National Holiday Hiring Event on Thursday, November 20, 11 a.m.- 6 p.m., at a Macy’s store near you and start your journey!🎄 Visit macysJOBS.com to learn more.
The most wonderful stories start at Macy's! ✨ This season is about connection, joy and moments that matter. Help bring those moments to life by joining our seasonal team. Enjoy weekly pay, flexible schedules, instant access to earned wages and incredible colleague discounts (perfect for holiday shopping!). Attend our National Holiday Hiring Event on Thursday, November 20! Stop by any Macy's store (11 a.m.– 6 p.m.) or our Martinsburg, WV warehouse (9 a.m.– 3 p.m.) to explore exciting opportunities. Can't make it? Apply anytime at macysJOBS.com!
Because you never know where a seasonal position can take you! Hear it from Audrey Mclean, our store colleague at Macy’s Wiregrass. ✨ Audrey returned to Macy’s as a Seasonal colleague after taking some time off for her family. Though she just needed to get out of the house, returning to Macy’s felt right at home for Audrey. For her, seasonal didn’t mean temporary, it meant a new beginning. 💫 Start your journey at Macy’s this season. 👉 Visit macysJOBS.com to learn more and apply today!
You're Invited! 🎉 Attend our National Holiday Hiring Event this week on Thursday, October 23rd! ✨ Join our team and enjoy great perks: weekly pay, flexible schedules, instant access to earned wages and amazing colleague discounts. 📍 In-store: 11am–6am (at a store near you*) 📦 Warehouses: 10am–3am (North Jackson, OH) *Participating locations and times may vary. Step into a role where you'll create heartfelt connections and memorable stories, growing into a career you'll love. Whether you're passionate about Retail Sales, Warehouse Operations, Beauty or Fine Jewelry, you'll find your fit at Macy’s. Can't attend? Apply now at macysJOBS.com and be part of our extraordinary story!
From Seasonal Associate ➡️ Store Leader, meet Megan Bainbridge, Senior Director, Store Manager at Macy’s Cool Springs. Over the past 16 years, Megan has grown her career and now leads an incredible team of store leaders. She’s passionate about teaching, inspiring and helping others grow—while creating memorable experiences for every customer. 💫 Want to start your own Macy’s story? Visit macysJOBS.com and apply today.
Meet Dona Deardoff, a Collections Advocate at Macy’s Credit and Customer Services (MCCS)! She shares how personal growth, teamwork, and development opportunities shaped her journey at Macy’s. Her dedication to deliver genuine hospitality shines through everyday. Read more below! What is your role and responsibilities at Macy’s? I’m a Collections Advocate, recovering payment on outstanding balances to lower company debt and help customers get back on track, while upholding positive relationships. I’m also an Onboarding Mentor, helping train new employees. What do you enjoy most about working at MCCS? I love the incredible culture and my amazing team, there’s a real sense of purpose in what we do. How do you and your team help deliver genuine hospitality to our customers? We lead with empathy, building trust and treating each interaction with understanding and respect so customers feel valued and supported, as many may experience hardships. How has MCCS supported your personal or professional growth? I’ve been with MCCS for 6 years and have overcome challenges, built confidence, and gained tools to grow professionally with a supportive team. I have continuous opportunities to learn and develop new skills. The support here makes Macy’s an amazing place to grow and succeed. When you're not working, how do you spend your time? I enjoy the little things and making memories, spending time with family and close friends, being outdoors and exploring new foods and experiences.
Meet Easton Shariett, Director of Division Visual Merchandising, who shares on leadership, collaboration, and the impact of visual storytelling—making a difference through memorable in-store experiences for our customers. What is your role and responsibilities at Macy’s? - I lead by strong partnerships across stores, merchant teams and visual leaders. My goal is to inspire customers with compelling visual storytelling aligned with the Macy’s brand. What has been your proudest work accomplishment? - I’m proud to help my colleagues and peers grow. Last year, we reintroduced the Visual Manager People Leader role in our stores and I partnered with HR and Store Leadership to onboard, train and empower these new leaders. Seeing them thrive and bring fresh energy to our stores has been incredibly rewarding. How do you and your team help deliver genuine hospitality to our customers? - Genuine hospitality and customer experience are the foundation of what we do. Excellence: Neat and Clean is key—details matter from smartly layered mannequin looks to creating an inviting and inspiring space. Anticipation: it’s staying one step ahead of each season and knowing how customers want to shop. When you're not working, how do you spend your time? - I find joy in creativity and exploring—whether visiting new art exhibits or diving into a DIY project, I love experiences to recharge my spirit and spark new ideas to bring to work. At home, I’m a proud partner, dog dad and aspiring beach bum.
Meet Adam Schmitt, Director of Product Management at Macy’s! He oversees the Customer Care Modernization Product Domain, leading a team that leverages technology to enhance our call center (MCCS) colleagues experience and customers they assist. His team analyze and research in evolving technologies to identify and implement best solutions delivered across Macy's and Bloomingdale's. Read about Adam below! What has been your proudest work accomplishment? - I'd say moving the MCCS contact center from an antiquated, siloed tech stack to a consolidated, modern cloud foundation. Simply put, we upgraded the frame of our house from sticks and glue to steel and advanced space-age polymers! How do you and your team help deliver genuine hospitality to our customers? - We focus on two key areas: EXCELLENCE: We’re driving core experience KPIs at the call center. We target a metric and improve it with various products we develop and deploy. UNDERSTANDING: Big part of our work is understanding the problem statements and needs of our business partners at the contact center. To drive customer experience, we must understand the ever-evolving needs of modern customers. When you're not working, how do you spend your time? - I travel and hike in exotic locations eating amazing local cuisine, but I’m in major dad-mode right now. Dance competitions, basketball games, rocking it at the pool or amusement park with my little one. It’s full blown #dadlife and I wouldn’t trade it for anything.
We’re thrilled to welcome our latest cohort of interns this summer at Macy’s! They’re already being immersed in hands‑on projects, real-world learning and career-guiding mentorship—all while building meaningful connections. Tune in to hear them share what they’re most excited about and what they’re eager to explore further.
Get to know Daneka John, Senior Manager of Client and Customer Experience at Macy's! Daneka is a passionate advocate for our customers. She analyzes customer experiences to uncover key trends and insights to develop strategies to elevate both the shopping experience and build strong customer connections. Her dedication to understand our customers' needs and deliver genuine hospitality shines in all she does. Read more about Daneka below! What has been your proudest work accomplishment? - My proudest accomplishment has been driving year over year growth. It's incredibly rewarding to know my team's work help stores deliver strong customer experiences and exceed expectations. The upward trend is not just a metric; it reflects the impact we're making on the customer journey. How do you and your team deliver genuine hospitality to our customers? - We put the customer at the center of everything. We listen to their feedback, behaviors, and trends to identify what matters most. From there, we design strategies and tools that empower our stores and colleagues to anticipate customers’ needs when they shop with us. When you're not working, how do you spend your time? - I love spending time with family and friends. I'm passionate about travel, trying new restaurants, and immersing myself in music. Attending concerts by my favorite musicians is one of my favorite hobbies, I've been known to fly to other states to catch a show. I value experiences that bring joy, connection, and fun.
