Discover how Zach transformed from frontline customer service agent to HR leader in his 10+ years at Foundever, one of the world's leading call center and customer experience companies. Watch the new episode of the Podcast "In The Moment", a podcast for anyone who wants to build a career they truly own.
Join us at Foundever where we celebrate excellence! We're thrilled to announce that we've been recognized with two Comparably Awards: Best Company for Perks & Benefits and Best Company for Work-life Balance. Thank you to all our associates for their hard work and dedication. Together, we're making a difference!
Think you're comforting customers? You might be making things WORSE. This customer service training reveals the crucial difference between empathy and sympathy that separates good call center agents from GREAT ones. Subscribe our Youtube Channel for more customer service skills training that helps you excel in call center careers, ace those job interviews, and become the confident, capable agent customers remember.
During Customer Service Week, we celebrated the incredible talents and dedication of our team! Thank you, every single one of you, for going above and beyond every day to make our customers' experiences exceptional. Your hard work truly makes a difference! #CustomerServiceWeek2025
A new chapter begins at Foundever. Laurent UBERTI, has appointed Chris Halbard as CEO, bringing deep expertise in business transformation and global operations, while Olivier Camino steps into the role of Chief Strategy Officer and Michelle Parks becomes Global COO. This next-generation leadership team is set to unite people, technology and insight, delivering exceptional Customer Experience!
Welcome to the our new Podcast "In The Moment"! Our first guest is Shyla, Morristown's beloved receptionist! From farm life to her perfect fit at Foundever, she shares how spreading positivity creates ripple effects and the moments that proved she'd discovered her workplace community. Stay tuned for more guests and stories that are going to inspire you!
We make great CX simple. Of course, we know simple is rarely easy. So, we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter. Discover how you can be part of how Foundever creates strong connections their clients at jobs.foundever.com
Check out the new episode of our Youtube series "Learn Customer Service Skills". On this episode, you will learn customer service skills that protect your mental health! 800 real customer service agents share their proven strategies for handling difficult calls and building resilience in customer experience roles.
Join Foundever and witness firsthand how we facilitate growth. See Erika's story and discover why she says, "Foundever has truly facilitated my growth by providing continuous guidance and encouragement". Find other stories at Stories.Foundever.com
We've been named a winner in the 2025 Sustainability Awards, presented by the Business Intelligence Group! The Foundever ESG team was recognized in the Sustainability Squad of the Year category for its outstanding work in advancing environmental and social impact while delivering measurable business results. The Sustainability Awards honor the companies, products, projects and individuals proving that purpose-driven strategy can fuel growth.
