As March - Women's History Month and the month of International Women’s Day comes to a close, Firstsourcers from around the world are stepping up, pledging to accelerate change and create a more inclusive future. Because real impact starts with us.
Congratulations to Jeanette Fitzgerald, AVP, Strategic Accounts at Sourcepoint , a Firstsource Company, for being recognized by National Mortgage Professional as a standout leader in the mortgage industry! 👏🏆 Jeanette’s commitment to innovation and client success embodies what it means to make it happen in today’s market. We are proud to see her recognized among the most inspiring women in mortgage lending! Commenting on the recognition, Jeanette shared, "Success in mortgage services is about more than transactions—it’s about building relationships and driving meaningful change for our clients. I’m honored to be recognized among such incredible leaders."
AI-driven. Human-centric. That’s how we're helping the UK’s biggest financial services organisations deliver smarter, more seamless customer experiences. Our senior leaders will be connecting with delegates at the Building Societies Association Annual Conference 2025 in Birmingham on May 7-8! We will be exploring how AI and digital innovation can supercharge CX transformation for building societies - while ensuring the human touch remains at the heart of every interaction. If you're attending, let’s connect and explore how we can shape the future of financial services together! Learn more: https://lnkd.in/gvdGZ5Wx
Our culture is built on a strong foundation—REACCH, our guiding values that shape the way we work, collaborate, and deliver impact. The E in REACCH stands for Execution Excellence - which is ensuring everything we do is with precision, professionalism, and a drive for continuous improvement. It’s the foundation that helps us deliver impact at scale, empowering our teams to push beyond goals and create lasting value. Meet Ramoncito Ochave, Associate – Operations, based in The Philippines, who embodies this commitment. For him, consistency is the key to achieving excellence.
We are proud to share that Firstsource has achieved an outstanding 94% Core Indicator Disclosure Score during our inaugural participation in the Workforce Disclosure Initiative (WDI) - well above the India average of 63%! The cherry on top is being named "Best First-Time Responder" at the WDI 2024 Workforce Transparency Awards, powered by the Thomson Reuters Foundation. WDI is one of the world’s leading program for improving corporate transparency and excellence in workforce practices. Through FirstConscious, our ESG framework, we are committed to fostering a responsible and sustainable workplace. This recognition fuels our drive to keep raising the bar on workforce transparency and impact. 🔗 Read more: https://lnkd.in/dVv_CJMj
📢What’s it like to be a #FirstsourceWoman? We asked Jo Carlin, SVP - HR, EMEA & Global DEI Lead, and her insights are a powerful reminder that accelerating action for gender equality starts with each of us. From turning plans into real change to the importance of mentorship and self-reflection, Jo shares what it takes to create a truly inclusive workplace.
𝐀𝐈, 𝐈𝐨𝐓, 𝐚𝐧𝐝 5𝐆. At the 32nd Convergence India Expo, Hasit Trivedi, Chief Digital & AI Officer at Firstsource, joined industry leaders to explore how this trifecta is reshaping customer experiences, driving efficiency, and unlocking new opportunities. Hasit shared his perspective on: ✅ The role of technology convergence in the service industry – How AI, IoT, and 5G are breaking silos, driving efficiency, and transforming operations at scale. ✅ The game-changing impact on customer service – From hyper-personalization to predictive insights, how these technologies are elevating experiences and setting new standards for excellence. The panel also explored real-world applications, the shift toward intelligent ecosystems, and how to build trust-first innovation by addressing data privacy and security concerns. At Firstsource, we’re not just envisioning the future - we’re building it. With Firstsource #relAI - responsible digital transformation for smarter, faster business results. Learn more - https://lnkd.in/dJ3XTxGg
As Ascensos and Firstsource come together, we’re not just merging teams—we’re expanding capabilities. Rajiv Malhotra, President, EMEA, Jo Carlin MSc GMBPsS FCIPD, SVP, Human Resources and Anita Geoghegan (Barnard), SVP, Operations, recently visited our incredible colleagues in Romania, where John Devlin and the Ascensos leadership team extended a warm welcome. A special evening set the stage for meaningful discussions, strengthening the bonds that will drive our collective success.✨ With multilingual expertise in Bucharest, we’re now even better equipped to support our clients across diverse markets, delivering seamless customer experiences at scale. Exciting times ahead as we integrate, learn, and grow—together!
A well-deserved recognition for our Chief Operating Officer, Sohit Brahmawar! 👏🏆 Being named an 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗮𝗲𝘀𝘁𝗿𝗼 by the HR Association of India is a testament to his relentless focus on execution, innovation, and building high-performing teams.
We’re delighted to share that Firstsource has been featured in the S&P Global Sustainability Yearbook 2025 for the second consecutive year, reaffirming our leadership in sustainable business practices. This year, we’ve gone even further: 🚀 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗠𝗼𝘃𝗲𝗿 – 𝗮𝘄𝗮𝗿𝗱𝗲𝗱 𝘁𝗼 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘄𝗶𝘁𝗵 𝗮𝘁 𝗹𝗲𝗮𝘀𝘁 𝗳𝗶𝘃𝗲 𝗽𝗲𝗿𝗰𝗲𝗻𝘁 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗦&𝗣 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝗦𝗔 𝗦𝗰𝗼𝗿𝗲 𝗮𝗻𝗱 𝘁𝗵𝗲 𝘀𝘁𝗿𝗼𝗻𝗴𝗲𝘀𝘁 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆. 🌍 𝗧𝗼𝗽 𝟱% 𝗦&𝗣 𝗚𝗹𝗼𝗯𝗮𝗹 𝗖𝗦𝗔 𝗦𝗰𝗼𝗿𝗲 – 𝗥𝗲𝗰𝗼𝗴𝗻𝗶𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗿𝗮𝗻𝗸𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗶𝗻 𝟭% 𝘁𝗼 𝟱% 𝗼𝗳 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆’𝘀 𝘁𝗼𝗽-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿𝘀. Further solidifying our ESG leadership, we achieved an 𝗦&𝗣 𝗚𝗹𝗼𝗯𝗮𝗹 𝗦𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲𝟭 𝗘𝗦𝗚 𝗦𝗰𝗼𝗿𝗲 𝗮𝗻𝗱 𝗖𝗦𝗔 𝗦𝗰𝗼𝗿𝗲 𝗼𝗳 𝟴𝟭—𝗮 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝟭𝟵-𝗽𝗼𝗶𝗻𝘁 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗳𝗿𝗼𝗺 𝟮𝟬𝟮𝟯—𝗳𝗲𝗮𝘁𝘂𝗿𝗶𝗻𝗴 𝗶𝗻 𝘁𝗵𝗲 𝘁𝗼𝗽 𝟵𝟵𝘁𝗵 𝗽𝗲𝗿𝗰𝗲𝗻𝘁𝗶𝗹𝗲, 𝗮𝗻𝗱 𝗮 𝘁𝗼𝗽 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿 𝗶𝗻 𝘁𝗵𝗲 ‘𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀’ 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝘆. This recognition reflects our commitment to responsible growth, innovation, and long-term impact through our FirstConscious ESG framework—driving climate action, stronger governance, and meaningful social impact. A huge shoutout to #Firstsourcers across the globe for #MakingItHappen! Together, we continue to build a more sustainable future.
